Quality Improvement Analyst

Why Howard Brown Health

• Mission: Rooted in LGBTQ liberation, Howard Brown Health provides affirming healthcare and mobilizes for social justice. We are agents of change for individual wellbeing and community empowerment.
• Vision: Howard Brown Health envisions a future where healthcare and transformative social policies actualize human rights and equity for all.   
• Community-based health clinics in some of Chicago’s most underserved neighborhoods
• The largest LGBTQ health provider in the Midwest
• Latinx inclusive community based on respect, equal opportunity, and appreciation of diversity to provide the culturally competent support and services within Howard Brown Health.

What is in it for you:

• A commitment to work-life balance with:
  • 3-weeks paid vacation and 1-week of personal time
  • 12 accrued sick days per year
  •  9 paid holidays, including Juneteenth
  • PTO Exchange allows employees to turn unused PTO into liquid assets
• Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
  • BCBS HMO, PPO, and PPO Select Plans
    • HMO premium = $27/month
  • BCBS Dental premium = $7.50/month
  • EyeMed Vision premium = $3.26/month
• 401k program with up to 5% employer match after 90 days = $1,700
• Employer-paid basic life insurance valued at one times the annual salary up to $100K
• Voluntary Life and AD&D, and Short-term and Long-term disability
• Up to $720 pre-tax commuter and parking benefit account
• Flexible Spending Accounts for healthcare and dependent care
• Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
• Employee Assistance Program with 5 employer-paid counseling sessions
• 50% off at Brown Elephant Resale Shops and discounts at local businesses

What you can expect:

Under the supervision of the Director of Quality Improvement, the Clinical Quality Improvement Analyst and CAB Liaison will have primary responsibility for planning and supporting Community Advisory Board meetings, coordinating clinical quality improvement initiatives that support population health management, and ensuring regulatory QI compliance and promoting improved health care outcomes. The position will work closely with the Director of Quality Improvement to support the vision and direction of the Clinical Quality Improvement (CQI) Department within the framework of the department’s Quality Improvement Project Plan, the agency’s Quality Management Plan, current regulation, grant work plans, and the organization’s strategic plan. The position will use health information technology (electronic health records, patient portal, data repository, etc.) and resulting data to draft reports, support patient-centered medical home recognition, monitor the agency’s compliance with federal incentive-based programs and other accreditation initiatives, and provide QI technical support to internal stakeholders.

How you will make an impact:

• Coordinate Community Advisory Board (CAB) meetings, acting as staff liaison between Howard Brown Health and the CAB.
• Counsel the CAB on its governance and responsibilities according to the CAB’s Bylaws.
• Provide staff support to the CAB including, but not limited to, documenting meeting minutes, drafting meeting agendas, collating meeting materials, monitoring members’ compliance with CAB membership requirements, scheduling meetings, developing content for agendas, and planning CAB activities and outreach events. The CAB Liaison will need to work with the Community Outreach and Engagement Manager to coordinate outreach activities.
• Design, direct and oversee implementation of clinical quality improvement projects under the guidance of the Director of Quality Improvement.
• Systematically facilitate quality improvement activities, provide project management support, data analysis, outcomes measurement, and report results and accomplishments of quality improvement initiatives.
• Develop tools, reports, and documentation required to improve patient outcomes and develop innovative approaches to primary care delivery reform.
• Participate in the critical analysis of provider-based, location-based and aggregate results of existing clinical outcome measures, while working closely with other members of the clinical quality management team and IT personnel to develop dashboards and tracking systems.
• Work closely with IT to ensure that all clinical setup and workflow development are aligned with QI program requirements, goals and objectives.
• Participate in on-going development of clinical data repository and oversee dashboard reporting.
• Lead quality improvement projects and facilitate meetings with internal stakeholders to perform required follow-up duties.
• Under the supervision of the Director of Quality Improvement, coordinate documentation and submission or accreditation such as PCMH, Meaningful Use, and/or other clinical quality improvement or clinical accreditation initiatives.
• Monitor and report the agency’s performance in clinical quality measures and quality initiatives.
• Attend internal and external meetings representing the Quality Improvement Department to report on QI initiatives as necessary.
• Use proven quality improvement methods when problem-solving and assessing outcomes for quality improvement initiatives.
• Other duties as assigned.

What you will bring to Howard Brown Health:

QUALIFICATIONS, KNOWLEDGE, SKILL REQUIRED:  

Required:

• Bachelor’s degree, required.
• Strong attention to detail and organized.
• Strong analytical and written communication skills in order to prepare reports and analyses. The ability to analyze and interpret data is required. Must have experience with working large data sets to analyze for meaningful conclusions.
• Position requires strong computer skills or experience with Electronic Medical Records and reporting.
• Intermediate to Advanced knowledge of Microsoft Office (Word, Outlook, Excel, Power Point and Access), required.
• Candidate must have excellent oral and written communication skills to collaborate with internal and external stakeholders. This includes the ability to write clear, concise reports and to give clear concise written and oral instructions.
• Candidate must have strong public speaking skills and can articulate complex concepts or procedures to large groups.
• Candidate must have a working knowledge of public health concepts, population health management, and/or clinical quality improvement methods (i.e. root cause analysis, PDSA methodology, Lean Six Sigma).
• Project management skills are required, PMP certified preferred.
• PCMH-CCE, CPHQ, LSS certified preferred.
• Working knowledge or some experience with statistical software such as SPSS, R, STATA, preferred.
• Candidate must be familiar with and in support of Howard Brown Health’s mission and values.
• Candidate must be able and willing to work in a multicultural organization.
• Generally 9 a.m. - 5 p.m., Monday through Friday schedule with occasional late or weekend hours required.

ADA SPECIFICATIONS 

(Physical demands that must be met in order to successfully complete the essential functions of the job) 

• Requires ability to speak audibly and listen actively. 
• Requires ability to use computers, telephones and other office equipment. 
• Requires ability to sit for extended periods of time. 
• May require occasional bending and lifting up to 25 pounds. 
• May require periodic travel.