Site Supervisor

Howard Brown Health is a nationally recognized leader in LGBTQ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.

Why Join Us?

• Be part of a mission-driven organization dedicated to health equity and social justice.
• Work in a supportive, inclusive, and culturally competent environment.
• Access to continuous learning opportunities and professional development.
• Comprehensive benefits package.
• Contribute to groundbreaking health initiatives and research.

Benefits

• Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
  • BCBS HMO, PPO, and PPO Select Plans
  • BCBS Dental

• • BCBS Vision
• Paid Time Off:
• • 3-weeks paid vacation and 1-week of personal time
  • 12 accrued sick days per year
  • 10 paid holidays, including Juneteenth
  • PTO Exchange allows employees to turn unused PTO into liquid assets
• 401k program with up to 5% employer match after 90 days
• Employer-paid basic life insurance valued at one times the annual salary
• Voluntary Life and AD&D, and Short-term and Long-term disability
• Pre-tax commuter and parking benefit account
• Flexible Spending Accounts for healthcare and dependent care
• Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
• Employee Assistance Program with 5 employer-paid counseling sessions
• 50% off at Brown Elephant Resale Shops and discounts at local businesses

POSITION SUMMARY:

Under direction of the Practice Manager, the Site Supervisor organizes and oversees support staff in the delivery of patient care services.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responsible for coordinating support staff schedules and hours, including vacation approval and facility coverage.
• Oversees daily activities of staff to ensure that daily tasks are completed.
• Assists in the selection, orientation, training, and performance evaluation of support personnel.
• Participates in the orientation of support staff and new physicians.
• Assists with support staff performance appraisals in a timely manner.
• Acts as liaison between Practice Manager, support staff, medical staff, and patients.
• Responsible for identification and resolution of problems with patient billing matters.
• Participates in the development and implementation of operational and clinical policies and procedures.
• Ensures compliance with OSHA, CLIA, and other legal and regulatory agencies to ensure standards of performance for quality care.
• Resolves operational issues and ensures that policies and procedures are carried out appropriately.
• Providing direct supervision of Medical Assistant staff.
• When Practice Manager is providing support as PSR or, off-site, being the contact for staff, patient, & provider issues, and monitor clinic flow.
• Responsible for monitoring and overseeing the upkeep and maintenance of the health center and equipment in a manner consistent with the highest standard of safety, sanitation, efficiency, and appearance.
• Possess exceptional interpersonal skills and works effectively with co-workers.
• Maintains strictest confidentiality.
• Performs related work and other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, SKILL REQUIRED:

Required:

• High school degree or GED
• Certification as CMA or RMA
• 2-3 years of experience in patient services/electronic medical record setting.
• Experience working with Medicare, Medicaid, and other insurances.
• Ability to travel.
• Must possess strong communication and demonstrate an ability to work effectively with diverse populations.

Preferred Qualifications:

• Bilingual – Spanish/English

ADA SPECIFICATIONS

(Physical demands that must be met in order to successfully complete the essential functions of the job)

• Requires ability to speak audibly and listen actively.
• Requires ability to use computers, telephones and other office equipment.
• Requires ability to sit for extended periods of time.
• May require occasional bending and lifting up to 25 pounds.
• May require periodic travel.

EQUAL OPPORTUNITY STATEMENT:
Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.