What are the responsibilities and job description for the Front Desk Support, Division of Foundational Learning position at Howard Community College?
About Us
Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.
Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title
Front Desk Support, Division of Foundational Learning
FLSA
Non-Exempt
FT/PT
Part Time
Hours Per Week
20
Work Schedule
M-Th, 8:30am-1:30pm
Position Salary Range
General Responsibilities
The Front Desk Support works with the deans, office manager, support specialist, and students to support the day-to-day operations. The Front Desk Support is the first point of contact for the division office. The Front Desk Support duties include offering administrative support to the deans, office manager and specialist.
Work Performed
- Provides coverage of Division Office front desk/space for division-specific phone line, email
- Creates a welcoming environment by:
- Interacting collegially with students, faculty, college staff, and the general public to provide accurate information or direct inquiries to appropriate staff.
- Communicating knowledgeably, responsively, and with cultural competence at all levels with college and community when answering office telephones or greeting visitors on behalf of the Dean and the Division.
- Responding to internal and external communications in a timely manner, including in-person, electronic mail, and voicemail.
- Posts needed signage on classrooms to notify students of class changes/last-minute cancellations or room changes; clears outdated divisional signage
- Maintains division supply storage areas and breakroom supplies; monitors supply levels and copier/appliance issues (including troubleshooting and scheduling needed repair)
- Support Division supply distribution as needed and coordinates mail distribution and collection across different buildings as needed
- Support Division faculty with Test center pickup/drop off
- Receives packages and distributes/organizes appropriately
- Basic maintenance of Division spaces to ensure productive/safe environment; monitor/maintain as needed (ex: unplugging appropriate appliances)
- Assist with Division event catering and setup for special events (ex: Division Kickoff, etc)
- Support distribution of student items (ex: calculator loans)
- Support conference room keys, master key, lactation room swipe card access and tracking
- Support with textbook ordering – instructor copies
- Support with hiring logistics– scheduling interviews, booking rooms, etc
- Perform other related duties as assigned
Minimum Education Required
High School or equivalent
Minimum Number of Years Experience Required
1
Other Knowledge Required
- Punctuality
- Excellent Verbal and Written Communication
- Professionalism
- Organization
- Proficiency in Microsoft Office
- 18 years or older Physical requirements: walking across campus daily, lifting light-moderate packages (5-10lbs)
Working Conditions
Division
Teaching and Learning Services
Department
Teaching and Learning Services - New
Posting Detail Information
Posting Number
NB189P
Number of Vacancies
1
Best Consideration Date
04/14/2025
Job Open Date
03/31/2025
Job Close Date
04/21/2025
Open Until Filled
Yes
Applicant Instructions
*Pre-employment criminal background investigation is a condition of employment.
HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.
Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college’s application in full).
Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college’s application in full).
Quick Link for Internal Postings
https://howardcc.peopleadmin.com/postings/4433
EEO Statement
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.
