What are the responsibilities and job description for the Technical Services Support Specialist I - County Administration, Office of Public Information position at Howard County Government?
JOB
Howard County: Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community. Howard County Government: Howard County Government is a leader in innovation, best practices and sustainability. It is consistently ranked as one of the best places to live and work in the country. In 2024, Howard County Government received a record-breaking 63 Achievement Awards from the National Association of Counties (NACo) – the most awards in the state of Maryland, and the fifth highest in the nation, as compared to more than 3000 counties. NACo Achievement Awards are the premier national honor to recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policy making. What are we looking for?We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.What you'll like most about working at Howard County Government: We are committed to workplace excellence in every area of County government. We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged! We offer competitive compensation and great benefits including medical, retirement, and wellness programs. As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.POSITION SUMMARY: The Technical Services Support Specialist I provides assistance to the Director of Communications in assigning, coordinating, approving and overseeing all phases of production for the development of print and electronic communications with the general public and county government employees. The position will perform various media (print and electronic) and communication related work using illustration and other graphic design methods, tools, and software; assist with content creation for the County’s website and social media platforms; and provide administrative support for the Director of Communications and the Office of Public Information.STARTING SALARY HIRING RANGE: $29.71 - $33.53$61,799 - $69,749CLASS DESCRIPTION: Performs senior technical level information, technology and communication services work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work may include testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware; responds to more complex helpdesk requests; managing and controlling the use of the computer-aided dispatch system; or managing the installation and maintenance of radio, telephone, data and related electronic equipment; or work may also include skilled illustration and graphic design; producing television programs and public service announcements; or coordinating public information program activities.
EXAMPLE OF DUTIES
Include the following. Other related duties may be assigned.Assists the Director to prepare artwork and graphics for various media and communications channels, including print, website, social media, and electronic signage.Write media content, prepare artwork and photography for use in web pages and social media posts.Write various letters and related communication memos, including but not limited to talking points, briefing memos, press releases, media advisories, and content for the County’s weekly newsletter.Provide technical support (e.g., audio/visual, stage setup, etc.) for County events, including press conferences, listening sessions, cultural events, etc.May assist in developing conceptual ideas for both external and internal media campaigns, including promotional displays.May assist the Director with consulting with client, researching topics for media/communication, analyzing audience, and preparing client presentation as needed.May assist with purchasing equipment and supplies for use in graphics presentations as needed.May assist with designing, producing, setting up, and staffing the County booth at community events, including but not limited to the County Fair, MACo conferences, and other ad hoc events/meetings.
SUPPLEMENTAL INFORMATION
Federal Communications Commission General Class Radio/Telephone License or equivalent certification.Class C Maryland Driver’s License.
Howard County: Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community. Howard County Government: Howard County Government is a leader in innovation, best practices and sustainability. It is consistently ranked as one of the best places to live and work in the country. In 2024, Howard County Government received a record-breaking 63 Achievement Awards from the National Association of Counties (NACo) – the most awards in the state of Maryland, and the fifth highest in the nation, as compared to more than 3000 counties. NACo Achievement Awards are the premier national honor to recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policy making. What are we looking for?We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.What you'll like most about working at Howard County Government: We are committed to workplace excellence in every area of County government. We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged! We offer competitive compensation and great benefits including medical, retirement, and wellness programs. As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.POSITION SUMMARY: The Technical Services Support Specialist I provides assistance to the Director of Communications in assigning, coordinating, approving and overseeing all phases of production for the development of print and electronic communications with the general public and county government employees. The position will perform various media (print and electronic) and communication related work using illustration and other graphic design methods, tools, and software; assist with content creation for the County’s website and social media platforms; and provide administrative support for the Director of Communications and the Office of Public Information.STARTING SALARY HIRING RANGE: $29.71 - $33.53$61,799 - $69,749CLASS DESCRIPTION: Performs senior technical level information, technology and communication services work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work may include testing, updating, maintaining, and providing training on mainframe client servers and microcomputer software and hardware; responds to more complex helpdesk requests; managing and controlling the use of the computer-aided dispatch system; or managing the installation and maintenance of radio, telephone, data and related electronic equipment; or work may also include skilled illustration and graphic design; producing television programs and public service announcements; or coordinating public information program activities.
EXAMPLE OF DUTIES
Include the following. Other related duties may be assigned.Assists the Director to prepare artwork and graphics for various media and communications channels, including print, website, social media, and electronic signage.Write media content, prepare artwork and photography for use in web pages and social media posts.Write various letters and related communication memos, including but not limited to talking points, briefing memos, press releases, media advisories, and content for the County’s weekly newsletter.Provide technical support (e.g., audio/visual, stage setup, etc.) for County events, including press conferences, listening sessions, cultural events, etc.May assist in developing conceptual ideas for both external and internal media campaigns, including promotional displays.May assist the Director with consulting with client, researching topics for media/communication, analyzing audience, and preparing client presentation as needed.May assist with purchasing equipment and supplies for use in graphics presentations as needed.May assist with designing, producing, setting up, and staffing the County booth at community events, including but not limited to the County Fair, MACo conferences, and other ad hoc events/meetings.
SUPPLEMENTAL INFORMATION
Federal Communications Commission General Class Radio/Telephone License or equivalent certification.Class C Maryland Driver’s License.
Salary : $30 - $34
