Technical Services Support Specialist IV - Technology & Communications, Project Management

Howard County:

Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.
 
Howard County Government:

Howard County Government is a leader in innovation, best practices and sustainability. It is consistently ranked as one of the best places to live and work in the country. In 2024, Howard County Government received a record-breaking 63 Achievement Awards from the National Association of Counties (NACo) – the most awards in the state of Maryland, and the fifth highest in the nation, as compared to more than 3000 counties. NACo Achievement Awards are the premier national honor to recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policy making. 
 
What are we looking for?

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.
 
What you'll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.  
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!  
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs. 
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:

This position is responsible for the successful planning, oversight, and execution of the assigned projects and tasks. Perform professional project management functions including, but not limited to, planning, design, testing, implementation, training, documentation, and customer-relations for assigned projects. All work is to be performed in accordance with the Systems Development Life Cycle (SDLC) and current IT Infrastructure Library (ITIL) best practices.

CLASS DESCRIPTION:

Performs senior professional level technology and communication services work, which may include supervisory responsibility, under general supervision from an administrative or technical superior.  Work includes maintaining, supporting, and using the multiple and complex operating system components and subsystems used by the Data Operation Center or performing highly complex programming analysis and systems design.Include the following. Other related duties may be assigned:

• Provides project management support to executive staff, particularly in technology-focused preventative health initiatives. 
• Actively participates in the development, coordination, and implementation of business solutions with internal stakeholders, vendors, and functional teams.
• Works with executive team, including Chief Administrative Officer and Chief of Staff, on technology modernization initiatives and innovative healthcare interventions including integration of Artificial Intelligence (AI).
• Develops project plans, project charters, communication plans, quality management plans, risk plans, contingency plans, lessons learned post-implementation reviews and other associated documentation.
• Identifies and communicates project interdependencies and manages project issues logs and resolutions.
• Develops project communications, including healthcare-focused messaging and on increasing use of preventive measures.
• Demonstrates an in-depth understanding of project based estimating techniques, resource planning and allocation methods, activity-based estimating, budget and cost estimating, and scope management.
• Responsible for adhering to change management procedures incorporating a formalized change control process that ensures that changes to project scope, deliverables, timelines and resources are formally defined, documented and approved.
•  Plans, identifies, evaluates and communicates project risks using risk management techniques; develop contingency plans to mitigate risks.
• Actively tracks the work efforts of business, technical, and quality assurance resources through daily management of the project plan.
• Demonstrates strong management of client and internal stakeholder expectations. Able to coordinate across internal and external stakeholders, including use of technology platforms.
• Develops project documentation; analyzes and reports on project status, monitors project performance to maintain the quality of services, deliverables and content to clients. Evaluates the effectiveness and accuracy of documentation to continually improve the project infrastructure.
• Diagnoses project issues and eliminates obstacles that jeopardize the completion of projects on time and within budget.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.Bachelor's Degree and four (4) years related experience or equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:

• PMP certification from PMI, Project Management Institute Project Management experience
• Knowledge of health administration and technology
• Proficient in Microsoft Project / Microsoft Project Server
• Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently require to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to stoop, kneel, or crawl.

The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY:

The ability to communicate effectively with technical experts and management. Ability to apply basic math and algebra.

Ability to define problems, collect data, establish facts and draw valid logical conclusions.

Possession of a valid driver's license.

Salary : $84,113 - $161,968