B&O Museum Assistant Manager

Salary : $16.00 - $18.00 Hourly

Location : Ellicott City, MD

Job Type : Contingent

Job Number : 9985 - 08042022

Department : Recreation & Parks

Opening Date : 01 / 30 / 2025

Closing Date : Continuous

POSITION SUMMARY / CLASS DESCRIPTION

Howard County Recreation and Parks operates the Baltimore & Ohio Ellicott City Station Museum. This position performs intermediate level recreation services work ensuring the safe and efficient operation of the museum and provides support to the management staff. Works closely with the B&O Manager to ensure efficient museum operations and other duties as assigned. This position assumes primary cashier duties and provides customer service and support for museum operations. Job hours can range from Tuesday-Sunday. Museum hours are Wednesday-Sunday; weekend and evening work is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Completes daily opening and closing duties checklists.

Greet all visitors, directs guests around the museum based on their interests or purpose for visiting.

Monitors museum patrons and enforces museum rules.

Responsible for general cleaning and light museum maintenance duties as needed.

Communicates clearly and courteously with the public and coworkers including issues that could affect public safety.

Acts as primary gift shop cashier, assists with gift shop product placement and inventory restocking on sales floor.

Assists Museum Manager with data entry for gift shop product inventory.

Schedules museum volunteers, enters volunteer hours in spreadsheets.

Assists with educational programs and museum history tours on an as-needed basis.

Daily monitoring of museum voicemail and directing messages to appropriate party.

Makes phone calls as directed contacting participants with cancellations, program updates and maintains program wait lists.

Answers a multi-line phone and directs calls to the appropriate staff person.

Set up and take down of equipment rentals.

Provides marketing and program promotional materials to walk in customers. Keep whiteboards up to date.

Performs data processing including program attendance, rental attendance and special event attendance.

Work closely with the Museum Manager and other staff, to conduct efficient registration and program / special event check-ins.

Work closely with the Museum Manager and Program Specialist for assistance with program marketing.

Performs other duties as assigned to ensure the smooth operations of the museum.

Wear Recreation and Parks shirt.

Be trained in the use of the AED, CPR and First Aid.

Responsible for identifying and applying good sustainability practices into all aspects of Department operations.

MINIMUM REQUIRED EDUCATION / EXPERIENCE

QUALIFICATIONS :

Must be able to work evenings and weekends.

Experience with or willingness to learn gift shop operations.

Possess good communication skills.

Be flexible, reliable, responsible and enjoy working with the general public.

Must be able to lift 40 pounds.

Must be at least 18 years of age and possess a high school diploma or GED equivalency.

ADDITIONAL INFORMATION :

TO APPLY : You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.

Selected candidates may be subject to drug screening, background screening, and reference checks.

At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http : / / www.naces.org) or World Education Services : International Credential Evaluation (https : / / www.wes.org / ).

Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity / expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at . Requests for accommodations should not be attached to the application.

Employees in this category may not be eligible for all County benefits.

Your application, which includes any associated supplemental questions, must be complete at the time of submission and must clearly articulate the required work experience relevant to the position for which you are applying. The submitted electronic document must outline accurate dates to include (month and year) in association with each work history entry. Vague descriptions of experience will not be considered. Please include all pertinent experience in your application to include, full or part time, volunteer, military, acting capacity, or any other such work history that is applicable to the position for which you wish to be considered. Descriptions of duties that state "see resume" will negatively impact your candidacy as resumes cannot be substituted in lieu of a completed application. Applicants will not be contacted for clarification or additional information.

How many years' experience do you possess working with the public?

Please state the number of years of customer service experience you possess.

Are you able to work evenings and weekends?

Do you possess experience with Point of Sales and retail?

Are you comfortable working as part of a small team?

I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. My failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and / or may result in my not being further considered for this employment opportunity. To update this information visit www.governmentjobs.com, click on the "career seekers" link, and follow the prompts.

I certify that the information submitted in this application is true and correct to the best of my knowledge. I understand that providing false, erroneous, and / or misleading information may result in elimination from the hiring process and termination of employment if hired.

Required Question

Salary : $16 - $18