What are the responsibilities and job description for the Liability Claims Analyst (Administrative Analyst I) - County Administration, Risk Management position at Howard County, MD?

Salary : $61,799.00 - $119,149.00 Annually

Location : Columbia, MD

Job Type : Full Time

Job Number : 25-00541

Department : County Administration

Division : County Admin - Risk Management

Opening Date : 02 / 06 / 2025

Closing Date : 2 / 20 / 2025 11 : 59 PM Eastern

POSITION SUMMARY / CLASS DESCRIPTION

Howard County :

Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government :

Howard County Government is a leader in innovation, best practices and sustainability. It is consistently ranked as one of the best places to live and work in the country. In 2024, Howard County Government received a record-breaking 63 Achievement Awards from the National Association of Counties (NACo) - the most awards in the state of Maryland, and the fifth highest in the nation, as compared to more than 3000 counties. NACo Achievement Awards are the premier national honor to recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policy making.

What are we looking for?

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What you'll like most about working at Howard County Government :

We are committed to workplace excellence in every area of County government.
We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY :

The position serves as a Liability Claims Analyst who supports the handling of automobile and property claims, the maintenance of the county's insurance, and the initiatives of the safety team for loss control. Work involves claim investigation, facilitating remuneration, documenting expenses, managing payment and on-site inspections. Duties may vary according to specific needs of the Risk Management program as they arise.

STARTING SALARY HIRING RANGE :

29.71 - $38.95 hourly

61,799 - $81,010 annually

CLASS DESCRIPTION :

Performs professional level administrative work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work includes carrying out administrative and technical tasks related to administrative support, public information, and purchasing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Claims :

Receive and review initial reports of accidents and property losses from citizens and County employees, establish and maintain appropriate files and records and independently determine proper course of handling for each claim.

Promptly and thoroughly investigate new claims by interviewing County personnel and gathering evidence either by telephone, email, or on-site investigation in the field, refer claims as appropriate to the Third-Party Claim Administrator (TPA) and notify appropriate County personnel of the loss.

Support the Sr. Insurance Supervisor in mitigating the financial loss by identifying, hiring, and supervising appropriate outside resources such as water damage remediation contractors and forensic experts.

Accompany the Insurance and Liability Manager (Sr. Admin. Analyst) to the scene of serious liability and property damage incidents involving potentially large exposure to the County. Take photographs to be used as evidence.

Establish a network of contacts and maintain a close relationship with Central Fleet to review and authorize first party auto claim payments. Reconcile Central Fleet invoices, track expenses, and finalize charges at fiscal year-end.

Assist in completing first party property claim payments by determining coverage and assisting with the SAP or County Department PDQ payment process as appropriate.

Identify claims that have subrogation potential and conduct investigations to obtain all necessary evidence. Assist in coordinating the TPA, the Office of Law, and the State's Attorney's Office to prepare necessary documents for subrogation to recover County funds from persons responsible for damages. Track and deposit subrogation checks.

Support the Sr. Insurance Supervisor in working with Emergency Management staff to compile information and submit claims data to FEMA for reimbursement following declared emergencies.

Insurance :

Facilitate the Equipment Breakdown / Boiler & Machinery Inspection Program - Track State of MD mandated inspections, coordinate and / or participate in on-site inspections, maintain records of inspection certifications, and update the master database.

Facilitate the appraisals of county buildings that are required by our insurer. Obtain updated data for each building, coordinated on-site inspections and ensure access as required. Review the finished product and update the values in the respective database.

Safety :

In conjunction with Safety Compliance Officers, assist in conducting various inspections, audits, and assessments with a focus on ensuring best practices in hazard assessment and control for employee operations and worksites in partnership with Departmental stakeholders

Support Safety Compliance officers during the investigation of work-related incidents in support of root cause analysis, hazard mitigation, and implementation of corrective measures.

Support the Risk and Safety Division with scheduled and unscheduled site inspections. Advise employees of safety deficiencies, recommend corrective action, safeguards and controls, and conduct follow-up inspections to track mitigations.

Administrative :

Act as a resource to County employees for general problem solving for matters related to auto accidents, damage to county property and citizen injuries and damages.

Create reports and utilize the county's RMIS data system to track first-party automobile and property. Update and enhance data collection efforts to keep pace with technology.

Support the Sr. Insurance Supervisor in providing training and education to all County departments and allied agencies for compliance with sound risk management practices.

Provide general assistance to the Risk and Safety staff as special projects or urgent events arise and share general office coverage duties as needed.

Works and cooperates with co-workers and supervisors at all levels.

Learns and performs all essential job functions accurately.

MINIMUM REQUIRED EDUCATION / EXPERIENCE

Bachelor Degree and one (1) year related experience or the equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES :

Experience in processing commercial property / casualty claims, or investigation of complex matters

Customer service skills highly desirable.

Experience conducting building and work site safety audits

Strong computer skills, including use of spreadsheets is desired.

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee must be able to travel to job sites independently.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY :

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Strong analytical, interpersonal and problem-solving skills. Ability to communicate effectively at all levels.

Knowledge of methods and techniques employed in gathering and compiling data. Ability to use computerized methods to research information.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

CERTIFICATES, LICENSES AND REGISTRATIONS

Possession of a valid driver's license.

ADDITIONAL INFORMATION :

TO APPLY : You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.

Selected candidates may be subject to drug screening, background screening, and reference checks.

At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http : / / www.naces.org) or World Education Services : International Credential Evaluation (https : / / www.wes.org / ).

Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity / expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at . Requests for accommodations should not be attached to the application.

The following is a summary of the benefits available to Howard County employees who hold full-time benefit-eligible positions. Employees in positions covered by a bargaining agreement should consult their union contract for other specific benefits. Additional details are also available in the Employee Manual and in summary plan descriptions which are available in the Office of Human Resources or at

FLEXIBLE BENEFITS PLAN : Under the County's flexible benefits plan called CountyFlex, employees may elect to enroll in medical insurance plans, dental insurance plans, optional life insurance, dependent life insurance, and healthcare and dependent care flexible spending accounts. Employee contributions to these benefits are made on a pre-tax basis. Information concerning enrollment options, plan rates and a benefits comparison chart are available in the Office of Human Resources.

GROUP TERM LIFE INSURANCE : Employees receive a group term life insurance benefit equal to 2 times their annual salary at no cost. Accidental death and dismemberment coverage is included. The County pays the entire cost for this benefit. Employees may purchase additional coverage under the CountyFlex benefits plan.

PAID LEAVE BENEFITS : Annual and Disability Leaves are accrued over 24 pay periods each year. Personal leave is credited on January 1st each year. Use of Annual, Disability and / or Personal Leave requires supervisory approval.

ANNUAL LEAVE : During the first 5 years of employment, employees accrue the equivalent of 13 days per year. From years 6 through 10, the accrual is the equivalent of 16 days per year. From years 11 through 20, the accrual is the equivalent of 19 days per year. From year 21 on, the accrual is the equivalent of 21 days per year. Annual leave may not be used during the first 6 months of employment. A maximum of 40 days may be carried over from one fiscal year to the next.

DISABILITY LEAVE : Employees accrue the equivalent of 1 day per month (12 days per year). There is no maximum accrual. This leave may be used for the disabling illness / injury of the employee, spouse or minor child or for a serious medical condition approved under F.M.L.A. Absences of over 3 days must be substantiated by a physician's certificate.

PERSONAL LEAVE : Employees receive 6 personal leave days each calendar year to be taken during the calendar year. Employees hired after April 30th receive 4 days of personal leave that year; those hired after August 31st receive 2 days; and those hired after November 30th receive no personal leave for that year. Personal leave may not be carried over.

HOLIDAYS : Employees are paid for the following holidays : New Year's Day; Martin Luther King Day; President's Day; Good Friday; Memorial Day; Juneteenth; Independence Day; Labor Day; Columbus Day; Veteran's Day; Thanksgiving Day; Friday after Thanksgiving Day; Christmas Day.

OTHER PAID LEAVE : Other paid leave will be granted for approved jury duty, military leave, bereavement leave and official leave. Unpaid leave will be granted in accordance with the Family and Medical Leave Act.

RETIREMENT : Howard County sponsors a defined benefit plan for its employees. participation in the plan is mandatory. Employees are required to make contributions to the plan, which are taken on a pre-tax basis. Contribution rates are dependent upon the plan in which the employee participates (general plan, or police and fire plan). The County contributes an additional percentage sufficient to ensure that each plan is adequately funded. Complete details are available in the summary plan descriptions which are available in the Office of Human Resources.Howard County Retirement Plan : Employees contribute 3% of salary to the plan. Sheriff Deputies hired after 7 / 1 / 2021 contribute 8.5% of salary to the plan. All eligible Corrections Employees must enroll in the Corrections Employees Enhanced Benefit and must contribute 8.5% of salary to the plan.Howard County Police and Fire Employees' Retirement Plan : Sworn police officers and career firefighters must participate in this plan. Police employees contribute 11.6% of salary and Fire employees contribute 7.7% of salary to the plan.

SOCIAL SECURITY : Participation is mandatory. Employees contribute at the current established rate.

457(b) DEFERRED COMPENSATION PLAN : Employees are eligible to participate in an IRS 457(b) deferred compensation program. This plan allows employees to defer a portion of their income on a pre-tax basis. Contributions are invested at the employee's direction on a tax deferred basis.

EMPLOYEE ASSISTANCE PROGRAM : Employees experiencing problems that affect their personal lives and job performance may take advantage of confidential assessment and referral services.

EDUCATIONAL ASSISTANCE : Employees may apply for reimbursement for tuition costs after completion of 6 months of employment. Prior course approval is required. The maximum annual reimbursement is $2500 contingent upon County funding.

PAID PARENTAL LEAVE : Employees who have worked for the county for at least twelve (12) months are eligible for twelve (12) weeks of paid parental leave in connection with the qualifying birth of a child, or the placement of a child with an employee for adoption or foster care. Leave must be used within the 12 months following the birth or placement.

LONG TERM DISABILITY BENEFITS : Employees who have completed 6 months of service are enrolled in the LTD plan. After 6 months of disability, plan may pay 60% of base monthly pay up to $2500 per month. The County pays the entire cost of this benefit.

DISABILITY LEAVE BANK : Employees have established a Disability Leave Bank to which employees may donate disability leave in order to be eligible to receive salary and benefit protection when they are absent due to a serious disabling illness or injury and have exhausted all accrued leave. Employees are eligible to join the Bank after having completed 1 year of employment. Administration of the Bank, including the review and approval of claims for grants of time, is handled in accordance with the Bank's Rules and Regulations which are available in the Office of Human Resources.

VOLUNTARY BENEFIT OPTIONS : Employees may elect to enroll in long term care insurance, critical illness insurance, short term disability income protection, and universal life insurance.

CREDIT UNION : Employees may participate in the Tower Federal Credit Union through payroll deductions. Loans are also available to qualified applicants.

Your application, which includes any associated supplemental questions, must be complete at the time of submission and must clearly articulate the required work experience relevant to the position for which you are applying. The submitted electronic document must outline accurate dates to include (month and year) in association with each work history entry. Vague descriptions of experience will not be considered. Please include all pertinent experience in your application to include, full or part time, volunteer, military, acting capacity, or any other such work history that is applicable to the position for which you wish to be considered. Descriptions of duties that state "see resume" will negatively impact your candidacy as resumes cannot be substituted in lieu of a completed application. Applicants will not be contacted for clarification or additional information.

I have read and understand the language outlined above.

Are you willing to accept a salary offer within the salary hiring range of $61,799 - $81,010, commensurate with applicable experience / qualifications?

Yes, I am willing to accept the starting salary hiring range.

No, I am not willing to accept the starting salary hiring range.

Do you possess a Bachelor's Degree and 1 year of experience, or an equivalent combination of education and experience?

If you possess experience addressed in the previous question, please explain where you acquired this experience including your employer, position title, dates of employment, and position responsibilities. Be advised that "See Resume" is not an adequate response.

Do you have experience reviewing incident reports and investigating subsequent claims?

If you have experience reviewing incident reports and investigating subsequent claims, please explain where you acquired this experience including your employer, position title, dates of employment, and position responsibilities. Be advised that "See Resume" is not an adequate response.

Do you have experience with Equipment Breakdown / Boiler & Machinery Inspection programs?

If you have experience working with large-scale fleet management program(s), please explain where you acquired this experience including your employer, position title, dates of employment, and position responsibilities. Be advised that "See Resume" is not an adequate response.

Do you have experience tracking and maintaining records for Maryland, or other, State mandated inspections?

If you have tracking and maintaining records for Maryland, or other, State mandated inspections, please explain where you acquired this experience including your employer, position title, dates of employment, and position responsibilities. Be advised that "See Resume" is not an adequate response.

Do you have experience tracking expenses, processing payments, and reconciling invoices from a variety of different sources?

If you have experience tracking expenses, processing payments, and reconciling invoices from a variety of different sources, please explain where you acquired this experience including your employer, position title, dates of employment, and position responsibilities. Be advised that "See Resume" is not an adequate response.

Which of the following best describes your level of proficiency with Microsoft Excel?

None

Beginner

Intermediate

Advanced

Do you possess a valid driver's license?

I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. My failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and / or may result in my not being further considered for this employment opportunity. To update this information visit www.governmentjobs.com, click on the "career seekers" link, and follow the prompts.

I have read and understand the language outlined above.

I certify that the information submitted in this application is true and correct to the best of my knowledge. I understand that providing false, erroneous, and / or misleading information may result in elimination from the hiring process and termination of employment if hired.

I have read and understand the language outlined above.

Required Question

Salary : $61,799 - $81,010

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