What are the responsibilities and job description for the Liability Claims Analyst (Administrative Analyst I) - County Administration, Risk Management position at Howard County?
Howard County:
Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.
Howard County Government:
Howard County Government is a leader in innovation, best practices and sustainability. It is consistently ranked as one of the best places to live and work in the country. In 2024, Howard County Government received a record-breaking 63 Achievement Awards from the National Association of Counties (NACo) – the most awards in the state of Maryland, and the fifth highest in the nation, as compared to more than 3000 counties. NACo Achievement Awards are the premier national honor to recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policy making.
What are we looking for?
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.
What you'll like most about working at Howard County Government:
- We are committed to workplace excellence in every area of County government.
- We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
- We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
- As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.
The position serves as a Liability Claims Analyst who supports the handling of automobile and property claims, the maintenance of the county's insurance, and the initiatives of the safety team for loss control. Work involves claim investigation, facilitating remuneration, documenting expenses, managing payment and on-site inspections. Duties may vary according to specific needs of the Risk Management program as they arise.
STARTING SALARY HIRING RANGE:
$29.71 - $38.95 hourly
$61,799 - $81,010 annually
CLASS DESCRIPTION:
Performs professional level administrative work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work includes carrying out administrative and technical tasks related to administrative support, public information, and purchasing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Claims:
- Receive and review initial reports of accidents and property losses from citizens and County employees, establish and maintain appropriate files and records and independently determine proper course of handling for each claim.
- Promptly and thoroughly investigate new claims by interviewing County personnel and gathering evidence either by telephone, email, or on-site investigation in the field, refer claims as appropriate to the Third-Party Claim Administrator (TPA) and notify appropriate County personnel of the loss.
- Support the Sr. Insurance Supervisor in mitigating the financial loss by identifying, hiring, and supervising appropriate outside resources such as water damage remediation contractors and forensic experts.
- Accompany the Insurance and Liability Manager (Sr. Admin. Analyst) to the scene of serious liability and property damage incidents involving potentially large exposure to the County. Take photographs to be used as evidence.
- Establish a network of contacts and maintain a close relationship with Central Fleet to review and authorize first party auto claim payments. Reconcile Central Fleet invoices, track expenses, and finalize charges at fiscal year-end.
- Assist in completing first party property claim payments by determining coverage and assisting with the SAP or County Department PDQ payment process as appropriate.
- Identify claims that have subrogation potential and conduct investigations to obtain all necessary evidence. Assist in coordinating the TPA, the Office of Law, and the State's Attorney's Office to prepare necessary documents for subrogation to recover County funds from persons responsible for damages. Track and deposit subrogation checks.
- Support the Sr. Insurance Supervisor in working with Emergency Management staff to compile information and submit claims data to FEMA for reimbursement following declared emergencies.
- Facilitate the Equipment Breakdown/Boiler & Machinery Inspection Program - Track State of MD mandated inspections, coordinate and/or participate in on-site inspections, maintain records of inspection certifications, and update the master database.
- Facilitate the appraisals of county buildings that are required by our insurer. Obtain updated data for each building, coordinated on-site inspections and ensure access as required. Review the finished product and update the values in the respective database.
- In conjunction with Safety Compliance Officers, assist in conducting various inspections, audits, and assessments with a focus on ensuring best practices in hazard assessment and control for employee operations and worksites in partnership with Departmental stakeholders
- Support Safety Compliance officers during the investigation of work-related incidents in support of root cause analysis, hazard mitigation, and implementation of corrective measures.
- Support the Risk and Safety Division with scheduled and unscheduled site inspections. Advise employees of safety deficiencies, recommend corrective action, safeguards and controls, and conduct follow-up inspections to track mitigations.
- Act as a resource to County employees for general problem solving for matters related to auto accidents, damage to county property and citizen injuries and damages.
- Create reports and utilize the county's RMIS data system to track first-party automobile and property. Update and enhance data collection efforts to keep pace with technology.
- Support the Sr. Insurance Supervisor in providing training and education to all County departments and allied agencies for compliance with sound risk management practices.
- Provide general assistance to the Risk and Safety staff as special projects or urgent events arise and share general office coverage duties as needed.
- Works and cooperates with co-workers and supervisors at all levels.
- Learns and performs all essential job functions accurately.
MINIMUM REQUIRED EDUCATION/EXPERIENCE
Bachelor Degree and one (1) year related experience or the equivalent combination of education and experience.
PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:
- Experience in processing commercial property/casualty claims, or investigation of complex matters
- Customer service skills highly desirable.
- Experience conducting building and work site safety audits
- Strong computer skills, including use of spreadsheets is desired.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The employee must be able to travel to job sites independently.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY:
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Strong analytical, interpersonal and problem-solving skills. Ability to communicate effectively at all levels.
Knowledge of methods and techniques employed in gathering and compiling data. Ability to use computerized methods to research information.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
CERTIFICATES, LICENSES AND REGISTRATIONS
Possession of a valid driver's license.
ADDITIONAL INFORMATION:
TO APPLY: You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.
Selected candidates may be subject to drug screening, background screening, and reference checks.
At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).
Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.
Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at HiringPreference@howardcountymd.gov. Requests for accommodations should not be attached to the application.
Salary : $61,799 - $81,010
