Front Desk Agent/Night Auditor

The Howard Johnson by Wyndham in Urbana, IL - is seeking a highly skilled and customer-focused Front Desk Agents for Morning Shift (7 AM to 3 PM), Evening Shift (3 PM to 11 PM) and Overnight Shift (11 PM to 7 AM) to join our team at our hotel. The successful candidates will be responsible for providing exceptional guest services and ensuring a seamless stay for our guests. The ideal candidates will have a passion for hospitality and a strong understanding of hotel operations.

*** MUST BE ABLE TO WORK WEEKENDS AND / OR HOLIDAYS TO BE CONSIDERED ***

Responsibilities:

- Greet and check-in guests, providing a warm welcome and ensuring a smooth check-in process.
- Respond to guest inquiries and concerns in a timely and professional manner.
- Handle room assignments, check-out procedures, and any other guest-related tasks.
- Provide accurate information about hotel services, amenities, and local attractions.
- Maintain a high level of cleanliness and organization at the front desk and surrounding areas.
- Manage guest requests and complaints, escalating issues as necessary.
- Perform night audit duties, including reconciling front desk transactions and preparing for the next day (Night Auditor Position).
- Stay knowledgeable about hotel policies and procedures, and maintain confidentiality when handling guest information.
- Demonstrate excellent phone etiquette and provide exceptional customer service over the phone.
- Collaborate with other hotel departments to ensure a positive guest experience.
- Maintain a thorough understanding of hotel operations, including hotel management systems.

- Other duties as assigned by the GM or the Management.

Experience:
- A strong understanding of customer service principles and practices is essential.
- Ability to work a variety of shifts, including evenings and weekends.

Skills:

- Excellent customer service skills.
- Strong phone etiquette and communication skills.
- Ability to work well under pressure and in a fast-paced environment.
- Basic knowledge of hotel operations and hospitality management systems.
- Experience working in a hotel or resort setting.
- Excellent guest relations and services skills.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• Overnight shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Front desk: 2 years (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Overnight Shift (Preferred)
• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $15 - $17