What are the responsibilities and job description for the Front Desk Agent position at Howard Johnson International Drive?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in ensuring a positive experience from check-in to check-out. This position requires excellent communication skills, a friendly demeanor, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival with a warm and friendly attitude.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications through phone systems and online platforms.
- Address guest inquiries and provide information about hotel services, amenities, and local attractions.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Maintain guest relations by responding promptly to requests and resolving any issues that may arise during their stay.
- Collaborate with other hotel departments to ensure seamless service delivery for guests.
- Uphold the highest standards of hospitality management by maintaining a clean and organized front desk area.
Skills
- Strong phone etiquette with the ability to communicate clearly and professionally.
- Bilingual or multilingual capabilities are preferred to assist diverse guests effectively.
- Previous experience in hospitality or hotel environments is highly desirable.
- Familiarity with night audit procedures is a plus.
- Excellent guest relations skills, demonstrating empathy and problem-solving abilities.
- Proficiency in using phone systems and reservation software is essential for success in this role.
- A passion for providing exceptional service in a resort or hotel setting is crucial for this position.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $12.00 per hour
Expected hours: 32 – 40 per week
Schedule:
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Overnight shift
Work Location: In person
Salary : $12