Flow Path Expeditor

Responsibilities

Job Summary

This position is responsible for providing an interface between customers and in-house personnel. This involves scheduling, coordinating, and monitoring the expedient flow of parts through the manufacturing processes to satisfy the customers’ delivery requirements.

Job Responsibilities

• Follow Safety Regulations along with all department specific safety requirements
• Communicates with customer service representatives concerning requirements, talks with them regarding other customer service-related concerns, and answers any other questions. Approximately 25% of available time is spent maintaining product flow and real time reporting.
• Acts as liaison between commercial and manufacturing to support, advise, and facilitate partnerships between the two parties. Communicates customers’ requirements and concerns. Acts as the customer intermediary to ensure that specifications are met, and delivery is timely. Engages in these activities about 25% of the time
• Draws up master schedule to establish sequence and lead time of each operation to meet shipping dates according to sales forecasts or customer orders
• Analyzes production specifications and plant capacity data and performs mathematical calculations to determine manufacturing processes, tools, and human resource requirements
• Plans and schedules workflow for each department and operation according to previously established manufacturing sequences and lead times
• Confers with department supervisors to determine status of assigned projects
• Monitors throughput and alters schedules to meet unforeseen conditions.
• Prepares production reports
• Provides schedule/forecast information to purchasing to ensure required materials, tools and equipment are in place
• Updates information on computer for perpetual inventory system
• Has custodial responsibility for the physical inventory
• Provides both short and long term capacity analysis
• Responsible for both near and long term forecasting
• Other duties as assigned
  
  

Job Roles

• Coordination--aligns activities to meet customer needs and ensure delivery; translates PO requirements to floor schedules; executes from forecast to shipping
• Customer advocate--functions as single point of contact and owns customer needs as an internal representative; challenges internal systems and processes to stretch increasing and changing demands; committed to internal improvement through service
• Detailed scale--manages high volume of detail at significant complexity; maintains multiple touchpoints with internal and external customers throughout production and delivery process
• Communication and relationship--proactive communicator internally so that other leaders have information from customers and vice versa; provides accurate and timely information and builds relationship by helping others know what to expect; insists on the integrity of doing what we say we will do; builds rapport with customers and solicits their feedback
• Proactive and assertive--takes initiative; anticipates issues based on supply and forecasts; communicates regularly throughout the production cycle; asserts self as conduit between customer and production, representing both and finding ways to succeed; asserts business expectations while simultaneously protecting the need for adequate time and information to forecast and plan
• Anticipatory--becomes involved in capex discussions based on understanding of customer demand; helps internal leaders determine the degree to which they are prepared for the future; assists to prioritize based on projected volume, revenue and future opportunities
• Data oriented--uses data to negotiate with and inform customers; maintains an understanding of capacity and capability and represents accurately to customers while seeking growth.
• Organization--works with systems and governance; manages time well; leads with information and time specific exactness; creates urgency through timelines and forecasts; demonstrates expertise in project management and master schedule creation