What are the responsibilities and job description for the Customer Success Manager position at Hoxhunt?
Hoxhunt in a hutshell
Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 160 amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States, Finland and the United Kingdom. Hoxhunt is one of the fastest-growing software company in Finland, premiering in the Deloitte Fast 50 rankings for three consecutive years.
Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications. We have also been listed as one of the 10 hottest startups to work for in 2019 and developer students’ Top 10 Dream Employer in 2021 in Finland.
Our Daily Work Is Guided By 3 Core Principles
The What
As a Customer Success Manager, you will take ownership of a customer portfolio primarily consisting of small and medium-sized businesses (SMB) and select smaller mid-market customers (up to 3,500 employees). Acting as a trusted advisor, you will build and maintain strong relationships, guiding customers to maximize the value of our services while driving adoption, retention, and growth.
In this role, you will take a proactive and strategic approach to customer success, balancing a mix of high-touch relationship management and scaled digital engagement. While you will work independently, you will have the full support of our broader Customer Success team, collaborating closely to ensure customer satisfaction and long-term success.
The Who
Our benefits package includes medical, dental, and vision coverage (with a portion of premiums covered by the company), PTO and holidays, short term & long term disability, paid parental leave, and a 401K match.
The Why
Skills
Cybersecurity is a growing industry. You get to build a product that defends companies from cybercrime, help support the cyber skills training for vast amounts of everyday professionals, and make the world more cyber secure. On top of this, we offer:
Our recruitment process is as follows:
Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 160 amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States, Finland and the United Kingdom. Hoxhunt is one of the fastest-growing software company in Finland, premiering in the Deloitte Fast 50 rankings for three consecutive years.
Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications. We have also been listed as one of the 10 hottest startups to work for in 2019 and developer students’ Top 10 Dream Employer in 2021 in Finland.
Our Daily Work Is Guided By 3 Core Principles
- Hungry for feedback
- Courage to take initiative
- We succeed together
The What
As a Customer Success Manager, you will take ownership of a customer portfolio primarily consisting of small and medium-sized businesses (SMB) and select smaller mid-market customers (up to 3,500 employees). Acting as a trusted advisor, you will build and maintain strong relationships, guiding customers to maximize the value of our services while driving adoption, retention, and growth.
In this role, you will take a proactive and strategic approach to customer success, balancing a mix of high-touch relationship management and scaled digital engagement. While you will work independently, you will have the full support of our broader Customer Success team, collaborating closely to ensure customer satisfaction and long-term success.
The Who
- 3 years of experience in project management, customer success management or account management in a fast-growing SaaS company .
- Upselling and cross-selling experience and proven track record of successful results.
- Strong prioritization and project management skills, with a customer-first mindset, staying true to deadlines while exceeding project goals.
- Previous experience from customer relationship development (for example partnership or supplier relationships).
- Interest in technology and confidence in using different technologies in your work.
- Data-driven approach in decision-making and in defining necessary actions or improvements.
- Passion for learning and a solution-oriented mindset.
- Courage to improve and develop processes when needed.
- We value previous experience in training or from on-boarding customers. We also value previous experience from SaaS startups or experience from the cyber security industry.
Our benefits package includes medical, dental, and vision coverage (with a portion of premiums covered by the company), PTO and holidays, short term & long term disability, paid parental leave, and a 401K match.
The Why
Skills
Cybersecurity is a growing industry. You get to build a product that defends companies from cybercrime, help support the cyber skills training for vast amounts of everyday professionals, and make the world more cyber secure. On top of this, we offer:
- A solid product (users in 100 countries globally) including super interesting possibilities within gaming and education
- A possibility to join a scale up that adds variation to your everyday work-life
- A friendly, diverse team including members with different backgrounds
- Extensive health care for all employees
- Fair compensation
- A fun, ambitious environment with a lot of laughter
Our recruitment process is as follows:
- Interview with our Talent Acquisition (30 min)
- Meeting your future Leader (30 min)
- Homework Presentation & Panel Interview (60 min)
- References & Background Check
- Offer
Salary : $90,000 - $110,000
