What are the responsibilities and job description for the Lumber Yard Supervisor position at HOY'S ACE HARDWARE?
LUMBER YARD SUPERVISOR
The Lumber Yard Supervisor primary job will be to manage all operations of the lumber yard. This consists of the loading of customers on the yard, coordinating deliveries to job sites, keeping a clean and orderly facility, and assisting in inventory management. Retail building materials experience is preferred. Our goal as a company is to provide an amazing customer experience unparalleled in the industry from beginning to end and this position is part of this experience. Other duties include receiving and stocking of inventory and helping maintain a clean and orderly merchandise presentation and overall yard cleanliness.
Essential Duties & Responsibilities
Customer Service:
- Provide a positive representation of Hoy’s Ace Hardware.
- Load trucks properly and coordinate outbound/inbound deliveries.
- Assist Operation Manager in managing inventory on the yard.
- Properly receive inbound deliveries and handle inventory in a careful and organized manner.
- Proactively assist customers in loading of merchandise.
- Greet customers entering and throughout the yard and on job sites. Thank customers when finished and when they are leaving the yard or we are leaving the job site.
- Possess a friendly outgoing demeanor; work well with customers as well as associates.
- Ensure all pages and calls are answered promptly, courteously and effectively.
- Forward any customer complaint that cannot be handled to a member of management.
- Possess strong product knowledge and knowledge of yard layout and location of products.
- Assist customers throughout the yard and job sites with personal, customized service based on the premise of amazing every customer, every time.
Store Operations:
- Assist in creating a positive, professional and safe work environment.
- Assist with receiving, checking in and stocking of merchandise throughout the yard.
- Load customers by loading ticket once transaction has taken place.
- Deliver materials to job sites/homes by flatbed truck.
- Assist with maintaining back stock levels.
- Assist with daily maintenance, orderliness and cleanliness of the yard, stock room and outdoor merchandise area.
- Operate forklift with proper training.
- Communicate any merchandising, cost control or sales idea to Operations Manager.
- Be professional in appearance and actions.
- Perform all other duties as assigned.
Other Essential Requirements:
Education/Training
High School or GED equivalent.
Experience:
- 5 years Retail Management experience as a Store Manager or Assistant Store Manager. Formal retail lumberyard experience or construction industry experience highly preferred. Strong knowledge of building materials is required. Forklift experience required.
- Passion to teach, coach and develop a successful sales team
- Strong appreciation for World Class Customer Service
- Ability to independently analyze business results and formulate plans for improvement that are consistent with company objectives.
- Strong analytical, communication and time management skills
- Enthusiasm, high energy and ability to motivate a team
- Fully flexible to work typical retail schedule (50 hours/week)
- Big box, home center management a plus
- Physical Demands, Standing, walking, lifting (up to 100lbs possibly)
Job Type: Full-time
Pay: $17.00 - $24.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Lumberyard: 5 years (Preferred)
Work Location: In person
Salary : $17 - $24
