Team Leader

PRIMARY RESPONSIBILITIES:

Assist supervisor to mentor, lead, coach, and develop employees to achieve safety, cost, quality, training and delivery goals for assigned designated functional area.

Safety :

• Responsible for preventing incidents to employees and property.
• Ensure compliance with all health and safety rules and regulations.
• Ensure corrective actions are completed in a timely manner, and provide support for continuous improvement to include training of direct reports.

Employee Leadership, Development, and Administration:

• Assist in the supervision of employees assigned to special account.
• Oversees accomplishment of assigned work through all team members in your area assigned to special account.
• Monitor applicable laws in relation to employee issues, environmental, Health and Safety and business practices.
• Provide guidance to team members by continuously assessing individual and team performance and giving feedback.
• Promote positive department morale.
• Enforce schedules and estimate worker hour requirements.
• Assist in developing a process plan including people, resources, equipment, and floor space.

Delivery :

• Maintain department schedule by coordinating employees to meet customer demands.
• Assist the supervisor by presenting daily assignment to employees to ensure on-time product delivery.
• Monitor indicators for gaps to target.
• Analyze gaps for root cause.
• Develop countermeasures.

Quality :

• Train employees to create understanding of assurance of quality standards and processes.
• Monitor department systems to assure outgoing product meets quality standards.
Increase major and key product characteristics / parameters to meet division objectives to reduce variation around target.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving

Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service

• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; dealing directly with customers either by telephone, electronically, or face to face.

Interpersonal Skills

• Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication

• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

Teamwork

• Helps to balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Delegation

• Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.

Leadership

• Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.

Managing People

• Takes responsibility for subordinates' activities; makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.

Quality Management

• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Business Acumen

• Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Diversity

• Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.

Ethics

• Treats people with respect; Keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Organizational Support

Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

QUALIFICATIONS

Education

• High School or combination of education and experience

Experience

• 3 years of previous work experience in the following areas, preferably within an optical environment. Any combination of education and experience that would likely provide the required knowledge and ability is qualifying.
• Enforcing safety and regulatory compliance.
• Directing and coordinating the activities of employees.
• Reading and analyzing charts, work orders, production schedules and other records and reports to determine production requirements and to evaluate current production estimates and outputs.
• Working with other supervisors / managers to coordinate operations and activities within or between departments.
• Planning and establishing work schedules, assignments, and production sequences to meet production goals.
• Working with managers or subordinates to resolve workers problems or issues.
Knowledge of customer service principles and practices.

Knowledge and Understanding of the Following Areas:

• Lens materials, production processes, quality control, billing, credits and other techniques used to maximize the distribution and satisfaction of goods to the customer.
• Machines capabilities, including their advantages and limits.
• Motivating, developing and directing people as they work, identifying the best people for the job.
• Monitoring performance of self and others to make improvements or take corrective actions.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Physical Demands of Working Environment

Environmental:

• Production environment with occasional office interaction.

Physical:

• Sufficient physical ability necessary for sitting for extended periods of time. The ability to occasionally kneel, lift, pull, reach, push, carry and twist. Must be able to use hands to grasp and manipulate small objects. Must be able to lift and/or carry up to 10 LBS.

Vision:

Must be able to see in the normal vision range with or without correction; Vision sufficient to read computer screens, printed documents, job tickets, faxes, cosmetic defects, procedural and policy documents.

Non Exclusive

The duties outlined in this document are not limited to what is presented and are not exclusive. You may be asked from time to time to perform additional duties by your Manager.