Field Technical Support

Field Technical Support

Description -

Please note, this is not an IT position.

This customer facing, non-exempt HP Printer & PC field break / fix position provides a wide range of hardware support and related services specifically to HP's Print & PC Products customers. Strong LaserJet and DesignJet experience preferred. This position will be a member of a high performance team made up of self-starting, technical / mechanical service delivery professionals. Each member of the team performs installation, repair and relocation of various types of HP printers, PCs and related technology on customer sites within a defined geography. This is a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-motivated, resourceful, and driven to success.

Please note that this position requires candidates to live within the Northern, CO area. Valid CO drivers license is required.

This ever-changing environment presents each team member with daily opportunities to educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management / teams. The team is responsible for completely satisfied customers and helping to grow HP's business in a profitable manner and within budget. It is imperative that the Field Service Rep understands the financial aspects and business impact of what they deliver, how and why. Typical service events include, but are not limited to : Hardware repair or configuration, software and simple network components, installation, and working with escalation personnel performing and assisting in technical action plans to remediate print issues.

Demonstrated core competencies of success in this position are :

• Strong mechanical aptitude, working with tools and various alignment apparatus.
• Alignment with customer's business needs while maintaining HP's contractual commitments.
• Ability to troubleshoot various hardware problems logically and systemically on Printers and PC's. May also involve third party software, networks and switches. Strong LaserJet and DesignJet experience preferred.
• Able to balance and prioritize multiple activities and issues.
• Successful cause and effect understanding of financial perspectives on the business.
• Attention to detail and commitment to administrative responsibilities.
• Exercise solid business based decision making skills, taking appropriate risk to insure that both HP's and the customer's business need are met.
• Independent thinking while adhering to standard technological / mechanical and business procedures.
• Industry / company knowledge that provides solid technology solutions and options to the customer.
• Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
• Working independently and able to re-prioritization of tasks / events / commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.

Requirements :

Responsibilities :

Education and Experience Required :

Knowledge and Skills :

The pay range for this position is $45,760 $53,400 annually (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits :

HP offers a comprehensive benefits package for this position, including :

4-12 weeks fully paid parental leave based on tenure

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job Posting Expiration Date : 1 / 31 / 2025

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

Not Specified

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here : Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement

Salary : $45,760 - $53,400