What are the responsibilities and job description for the HP Indigo Professional Service - Production Specialist position at HP Development Company, L.P.?
HP Indigo Professional Service - Production Specialist
Description -
The HP Indigo Professional Service team is seeking a dynamic, customer-centric individual to join our elite team of Production Specialists. The role involves delivering Value Added Professional Services (Production Ramp, Production Optimizations - Color and Materials in the future) on Commercial and Labels and Packaging press platforms, Digital Front End, and providing all-around Industrial Print production support at customer sites.
The ideal candidate is highly self-motivated, a problem solver, Teacher, and Consultant - who is flexible with travel, and open to sharing innovative ideas. This position requires working independently in the field and collaboratively within a team, showcasing excellent time management and prioritization skills. We are committed to finding new ways to enhance customer service, providing valuable training, and equipping individuals with the skills for success and maximum growth potential.
Remote Teleworking Role
Travel up to 75%
Key Responsibilities :
- Execute HP Indigo Value Added Services Visits at customer sites based on prescribed scope and content.
- Demonstrate strong communication skills and active listening skills with ability to adjust messages to audience level.
- Integrate technical knowledge and business understanding to craft effective solutions for customers.
- Independently resolve single- and cross-technology incidents, working collaboratively on complex issues.
- Assist in managing the delivery of industry support solutions.
- Cultivate and manage strong relationships, up to senior management level, in assigned accounts.
- Design and deliver support solutions leveraging specific industry knowledge and expertise.
- Stay abreast of press models, features, and their respective value propositions.
- Proactively identify and implement solutions to prevent problems within the team / technology area.
- Apply HP Indigo solutions to meet complex customer needs.
- Identify additional services that contribute to future service revenue growth.
- Lead Customer Expectation management as part of the escalation process.
- Lead cross-team or large programs / projects.
- Manage pre- and post-class administrative tasks promptly and satisfactorily.
- Collaborate effectively within the team, ensuring a positive experience for internal and external stakeholders.
- Engage in global collaboration for consistent messaging, contributing to the development of training materials for continuous improvement.
- Mentor and guide junior consultants.
Education and Experience :
Required Skills :
Additional Desired Skills :
If you are a motivated individual with a commitment to delivering exceptional service, possess the required skills, and are eager to contribute to our continuous growth, we invite you to apply for this exciting opportunity.
The base pay range for this role is $73,600 to $111,150 annually with additional opportunities for pay in the form of bonus and / or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits :
HP offers a comprehensive benefits package for this position, including :
4-12 weeks fully paid parental leave based on tenure
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Services
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
Relocation -
Not Specified
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here : Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement
Salary : $73,600 - $111,150
