What are the responsibilities and job description for the Customer Service Specialist--Account Manager position at HPS?
Job description
Hanna's is an independently owned pharmaceutical and medical supply distributor located in Wilmington, DE that is seeking an experienced customer service representative.
Responsibilities
- Fulfilling requests and responding to inquiries via phone and email
- Maintain customer portfolios
- Enter customer orders
- Search information regarding customer accounts and backorders
- Contact manufacturers regarding product information
- Clerical maintenance and office organization
- Understand and uphold the regulatory requirements of certain product
- Required to research and understand our product line and be familiar with each product's function and purpose in order to confidently sell our customers these items.
Requirements
- Punctual and professional is a must
- Excellent verbal and written communication skills
- Ability to use analytical thinking/ techniques to solve problems
- Ability to multitask and prioritize
- Extremely strong documentation skills
- Friendly demeanor
- Extremely strong computer skills
- Knowledge and experience with Microsoft Office Suite
- Demonstrate aptitude in adapting to the needs of each customer including de-escalating situations, providing solutions and delivering recommendations
- Detail Oriented
- Minimum of 2 years of experience in a customer facing role or responsibility
- Must be self-motivated and independent yet also have the ability to work in a collaborative and team-oriented environment
- Must be able to pass a criminal background check
- Must be able to pass a drug test
- Minimum of High school/ GED diploma
This position is full time. Hours are 8:30am – 5pm, Monday through Friday.
Full time employees are eligible for paid time off, paid holidays and employee matched IRA plan
**Please apply via email. Walk-ins will not be seen without an appointment. **
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
Language:
- English (Required)
Ability to Commute:
- Wilmington, DE 19805 (Required)
Ability to Relocate:
- Wilmington, DE 19805: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $22
