What are the responsibilities and job description for the Branch Manager position at HQ Direct LLC?
Job Title: Branch Manager
Department: Knoxville Operations
Reports to: Regional Operations Manager
FLSA Status: Exempt Salary Plus Monthly & Quarterly Bonus
Position Summary:
The Branch Manager is responsible for all daily aspects of running the branch. This includes ensuring the profitability of the branch and a high level of customer satisfaction. This position develops and maintains a clear level of communication with Business Development. This is a supervisory position.
Essential Functions: The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.
- Ensure that branch employees always follow the Core Values
- Train and coach all new HQ Direct employees hired for the branch
- Dispatch Field Team Members (FTMs)
- Mitigate any issues with Field Team Members (FTMs)
- Work with sales to find solutions for any staffing issues from customers
- Perform daily and weekly pay outs for FTMs
- Conduct customer calls in a timely matter and resolves escalated issues
- All billing/invoicing for the branch to be done and submitted by close of business Tuesday
- Ensure that Certified Payroll is completed each week
- Conduct Accounts Receivable collection calls
- Submit billing adjustments to Manager for approval when necessary
- Handle all FTM Unemployment Claims in a timely manner and follow policy
- Drive to offsite recruiting events
- Build relationships with customer visits
- Conduct Workers Compensation investigations
- Handle all Workers Compensation claims in a timely manner and follow policy
- Recruit FTMs
- Schedule Job Fairs and branch employee participation
- Oversee and participate in recruiting for all staffing needs
- Assigns paycards
- Able to do dispatch and/or payouts
- Schedule and ensure timely twoweek reviews with all supervised personnel
- Establish a weekly work schedule for branch employees and submit to your Manager
- Mediate any employee issues using counseling and progressive discipline practices
- Any other duties assigned by the Regional Operations Manager as needed
Requirements:
Education/Experience-
- High School Diploma/GED; College Degree preferred
2 years of general work experience
1 year(s) of professional experience working in sales and customer service
1 years(s) of supervisory experience
Prior experience in staffing experience is a plus
Clean background and drug screen
Reliable transportation, with clean MVR
Able to work weekends when needed
Skills-
- Effective and excellent verbal, written and interpersonal communication skills
- Excel in the listening process of attentiveness and reflection
- Able to work with all levels of employees and management
- Exceptional organizational and time management skills
- Awareness of internal and external customer needs
- Able to prioritize work to meet scheduled deadlines while handling multiple tasks
- Strong attention to detail and organizational skills
- Able to function as a team player, as well as independently
- Able to maintain composure in highly stressful or adverse situations
WHY WORK FOR HIREQUEST DIRECT?
Immediate Work Opportunities: Our large network of employers allows us to offer a wide range of job opportunities—including construction jobs, hospitality staffing and more—so you can get to work right away.
Competitive Pay: Hard work deserves fair compensation. That’s why we offer plenty of positions with weekly and daily pay that work best for your lifestyle.
Focus on Safety: Your safety is our top priority. We work closely with our clients to ensure all job sites adhere to the highest safety standards, and we provide necessary warehouse safety training and equipment to keep you safe on the job.
Opportunities for Growth: Whether you’re looking for short-term work to get over the hump or seeking long-term career opportunities, HireQuest Direct is committed to helping you achieve your professional goals.
Second Chances and Empowerment: We believe in second chances and providing opportunities to the underemployed and individuals with prior justice system involvement. Working with us means joining a company that values your potential and is dedicated to helping you succeed, regardless of your past experiences.
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About HQ Direct LLC
HireQuest Direct specializes in a wide array of services that connect businesses with thousands of eVerified workers, bringing over 20 years of dedication and excellence to every job we fill. We’re more than a staffing agency—we emphasize second chances for individuals with prior justice system involvement and opportunities for underemployed skilled and unskilled workers. We’re proud to positively affect lives, one job at a time. With 14 locations across Arizona, Indiana and Tennessee in our HireQuest Direct franchise group, we stand with more than 440 locations in 47 states in the HireQuest Inc. family of companies—making us one of the leading providers of staffing solutions in the country.