Customer Service Representative

Leading international textiles manufacturer is seeking a Customer Service Representative.

WHAT WE DO

As one of the leading international manufacturers, Amann USA serves the sewing industry with high quality sewing and embroidery threads. Our parent company, Amann & Shne (known as AMANN Group) is a worldwide operating manufacturer of industrial sewing threads and embroidery yarns, headquartered in Bnnigheim, Germany. AMANN is the market leader in the industrial sector. Internationally, AMANN is among the world's three largest producers. Our technical expertise, reliability and flexibility of production and service make us a strong partner worldwide. We keep in close touch with our customers to develop sewing and embroidery threads for the market needs of tomorrow. As a technology leader we give our customers and partners comprehensive support on everything to do with sewing, and we have been doing so for more than 150 years.

THE OPPORTUNITY

Amann USA is searching for a Customer Service Representative. This role will perform all customer service functions day to day and increase Amann USA business working current and dormant customer accounts. You will also provide full sales support to all Amann USA sales teams, both inside and outside.

WHAT YOU WILL DO

• Actively listen to customers and respond in a professional and confident manner, identifying customer requirements, responding to emails, faxes, phone calls and Web Shop, resolving problems at first point of contact.
• Build rapport with customers.
• Provide accurate information regarding all products, material specifications, and general thread uses.
• Sales order entry in business operating system, place and change sales orders, create customer pricing, set up new customers, update existing customers, send samples.
• Keep an accurate log of customer orders taken daily.
• Support for all outside sales in order entry function.
• Continuous improvement training to increase skill set, cross training and increase depth of product knowledge to improve customer experience.
• Report on customer sales activity to management.

WHAT YOU WILL BRING TO OUR COMPANY

• High School/GED diploma.
• A proven track record of excellent customer service experience
  
• Knowledge and experience of the business operating system.
• Experience with order entry and sales working environment.
• Knowledge and experience with Microsoft Office 2010, Outlook, Word, and Excel.

The successful candidate:

• Utilizes excellent communication, both written and verbal.
• Can multi-task and stay organized under sporadic workflow.
• Can prioritize workload and make decisions in line with company policy.
• Excels in both team environments and on individual tasks.
• Is an expert in building relationships.
• Possesses a high degree of personal integrity and confidence.
• Takes initiative to suggest improvement to workflow and procedures.

WHAT OUR COMPANY IS PROVIDING

• Pay range: $22.00 - $24.00 per hour
• Generous health benefits medical, dental, and vision
• Retirement Plan
• Employee-friendly vacation and sick leave accruals

Amann USA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetics, Veteran status, or other legally protected characteristics. In addition to federal law requirements, Amann USA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Amann USA will not discriminate or retaliate against applicants for failing to disclose wage rate history in accordance with applicable law.

Amann USA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amann USA employees to perform their job duties may result in discipline up to and including discharge.