Patient Scheduling Coordinator

We are hiring a Bilingual (in English and Spanish) Patient Scheduling Coordinator to our team! If you are someone who thrives as part of a team, has a passion for supporting your community, and prides yourself on your organization and communication skills, we want to talk with you!

About Us:

At Wallace, we're on a mission to improve the health outcomes of our community. As a not-for-profit Federally Qualified Health Center, we're dedicated to creating a positive impact by delivering high-quality programs based on the best and most progressive practices. We're proud to be deeply rooted in our vibrant, multicultural community, where every individual matters. We believe that true health care extends beyond the confines of an exam room – we're here to support the whole person on their journey to creating a life of good health.

Why Wallace?

• No Weekends: Enjoy your weekends to the fullest!
• Community Impact: Make a real difference in underserved communities.
• Exceptional Workplace: We value diversity, individual contributions, and ongoing learning.
• Generous Benefits: Medical, Dental & Vision Insurance; Paid Time Off; Paid Holidays; Short-term & Long-term Disability Insurance; Life Insurance; AD&D Insurance; Flexible/Dependent Care Spending Accounts; 401k Program; Employee Assistance Program

Key Details:

• Title: Patient Scheduling Coordinator
• Pay: $19.60 - $22.00/hour DOE
• Bilingual Pay Policy: We also have a Bilingual Pay Policy! If you pass the language proficiency test, you are eligible to receive a $1.25 per hour increase.
• Schedule: Full-time; M-TH with four 10 hour shifts between 8 am – 6:30 pm.
• Location: 18633 SE Stark St., Suite 401 – Portland, OR

Who You Are:

• Fluent in both Spanish and English
• Customer service expert, especially in a medical setting
• Thrive in a fast-paced environment? That's you!
• A gift for Gab in person and over the phone
• Detail-oriented: You spot Where's Waldo in a crowd
• Master organizer and the juggler of priorities
• You know your way around Microsoft Office Suite
• Background check? Consider it passed!

Bonus points for:

• At least 1-year managing providers’ schedules in a dental or primary care clinic
• EMR system experience, especially with Epic
• Medical records aficionado, especially HIPAA's fine print
• De-escalation guru

What You’ll Do: As our Patient Scheduling Coordinator, you're often the warm welcome to our clinic. Your mission? Serve up A customer service, book appointments, and keep the community informed.

Here's what's on your plate:

• Roll out the welcome mat for new patients, introduce them to our services, and answer burning questions
• Keep the good vibes flowing, ensuring everyone leaves with a smile
• Master of scheduling, especially for primary care, acute care, and some specialty care
• Check-in patients like a pro in our electronic medical record (EMR) system
• Collect, scan, and file patient info
• Verify patient insurance
• Help out low-income patients, guiding them where they need to be
• Collaborate with dental, medical, and admin colleagues for top-notch patient care
• Help patients navigate the tricky world of insurance enrollment
• Be the office all-rounder: photocopying, typing, faxing, and rocking the phones

Join the Wallace team, where health, community, and good vibes reign supreme!

Wallace is an Equal Opportunity Employer. We believe in the power of communities to transform their health. We embrace diversity and inclusion in a profound way because we know that it makes us stronger. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills.