Service Director

Are you passionate about hospitality, and fostering connection, unity, and inclusivity in a dynamic service team? Andina, a restaurant that celebrates the stories, flavors, and culture of Peru and the Pacific Northwest, is looking for a Service Director to help continue our tradition of excellence in hospitality.  

Key Details:

• Compensation: $95K-$105K DOE, with opportunities for up to a 15% performance bonus.
• Benefits: 85% Employer Paid Medical Benefits, 3 weeks PTO to start, Flexible Spending Account, Parking and Transportation Stipend, EAP, Supplemental Insurance, Employee Discounts, and working with a passionate and joyful team
• Location: Portland, OR
• Schedule: 5 days a week, including PM hours during service.

About Andina: Andina honors story, flavor, and connection. By delivering exceptional hospitality, we work to model and inspire acts of service toward our community and each other. Our menu reflects a deep appreciation for vibrant flavors, thoughtful sourcing, and a season-driven approach, all grounded in warm hospitality. With our dedication to culinary craft and community, we create dining experiences that celebrate Peruvian traditions while embracing the ingredients and seasons that inspire us.

Your Role: As our Service Director, you will lead all front-of-house operations, ensuring that every guest experience, whether in regular dining, private events, or at the bar, is exceptional. In close collaboration with the Director of Operations, Executive Chef, and FOH management team, you will help refine and implement our brands standards of hospitality while fostering a welcoming, inclusive, and empowering workplace culture. Your leadership will be critical in mentoring the team, optimizing service processes, and maintaining a seamless connection between the front and back of house.

Key Responsibilities:

• Cultivate Culture: Develop and nurture a workplace environment that promotes inclusivity, growth, and excellence in service.
• Team Leadership: Supervise and mentor the FOH management team, guiding them through training, performance reviews, and coaching initiatives.
• Operational Excellence: Oversee the use of systems, structures, and tools to ensure smooth, efficient service during all dining programs, including bar, main dining, patio, and private events.
• Service Oversight: Be present on the floor to monitor service quality and food standards, ensuring effective communication and collaboration between FOH and BOH teams.
• Recruitment & Onboarding: Manage the full cycle of FOH recruitment, onboarding, and performance improvement, ensuring the team meets established KPIs and maintains HR compliance.
• Communication Leadership: Lead daily team briefings and weekly inter-departmental meetings to align on goals, share updates, and troubleshoot challenges.
• Resource Expertise: Serve as the primary resource for menu details, wine lists, and key aspects of our Peruvian culinary traditions, ensuring all team members are well-informed and confident in their roles.

Qualifications: 

• Experience: A minimum of 4 years of management experience in a fine dining or comparable service environment, with a proven track record in team leadership and project management.
• Hospitality Expertise: Excellent knowledge of food and beverage service standards; familiarity with Peruvian cuisine and/or Pacific Northwest F&B trends is a plus.
• Financial Acumen: Experience with labor budgeting, food and beverage cost controls, or similar financial management responsibilities preferred.
• Communication Skills: Exceptional verbal and written communication skills; conversational Spanish is preferred but not required.
• Technical Proficiency: Strong working knowledge of office applications (G-Suite, Word, Excel) and experience with POS/reservation systems (Upserve, Tock, Resy, OpenTable).
• Licensing: Must possess valid permits as required (e.g., Oregon Food Handlers, OLCC Service, ServeSafe Managers).

Why Join Andina?

• Impact: Be part of a team that creates lasting experiences for our guests and meaningful connections in our community.
• Growth: Enjoy opportunities for professional development, ongoing training, and career advancement.
• Stability: Join an established and respected organization with deep roots in the community.
• Culture: Work in an environment where your leadership and contributions are valued, and where storytelling and connection are at the heart of what we do.

Andina is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information, please visit our website: www.andinarestaurant.com

We look forward to your application and the possibility of welcoming you to our team!