What are the responsibilities and job description for the Business Development Specialist position at HR Branches?
Position: Business Development Specialist
Location: COS, CO
Job Type: Full-Time
About the Role
Are you a dynamic, results-driven professional with a passion for building relationships and managing customer experiences from start to finish? If you’re a creative problem-solver who thrives in a fast-paced environment, we want to hear from you!
We’re seeking a Business Development Specialist who can seamlessly juggle multiple responsibilities—from lead follow-up and internal sales to customer account management and service. In this role, you will own the entire customer lifecycle, ensuring exceptional experiences while driving new business opportunities. This is an exciting opportunity for someone who enjoys working across various functions, collaborating with teams, and delivering tangible results.
Key Responsibilities:
Lead Follow-Up & Sales:
- Proactively engage with leads through email, phone, and LinkedIn to introduce services and create new business opportunities.
- Qualify and nurture leads to move them through the sales pipeline, converting prospects into clients.
- Manage the sales process from initial contact to proposal submission.
Customer Relationship Management:
- Build and maintain strong, long-term relationships with new and existing clients.
- Serve as the main point of contact for clients, ensuring their needs are met and expectations exceeded.
- Understand and anticipate customer requirements throughout the project lifecycle.
Customer Experience:
- Oversee the entire customer journey, ensuring all interactions are positive and professional.
- Work closely with internal teams to ensure seamless project execution and timely delivery.
- Provide regular updates and progress reports to clients to keep them informed.
Project & Account Management:
- Monitor customer timelines, ensuring all deliverables are met according to schedule.
- Coordinate efforts internally across departments (quality, manufacturing, logistics) to ensure client satisfaction.
- Track and report key performance indicators to ensure high customer retention and satisfaction.
Multitasking & Coordination:
- Balance multiple tasks and priorities, effectively managing several projects at once.
- Organize and maintain customer records and reporting systems, ensuring accuracy and efficiency.
Skills & Qualifications
- 1-3 years of experience in sales, account management, or customer service, preferably in a B2B environment.
- Exceptional organizational and time management skills with the ability to handle multiple priorities.
- Excellent communication skills, both written and verbal, with the ability to engage customers at all levels.
- A self-starter who can work independently and as part of a team.
- Strong business acumen and creative problem-solving abilities.
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and familiarity with project management tools (Smartsheet, SOS Inventory, etc.).
- Willingness to travel for networking events, trade shows, and client meetings as needed.
What We’re Looking For
The ideal candidate is a driven, organized professional who thrives in a dynamic, multi-functional role. If you’re passionate about providing exceptional customer service, creating meaningful relationships, and managing multiple initiatives simultaneously, we encourage you to apply. We’re looking for someone who is comfortable navigating a fast-paced environment and can seamlessly switch between tasks without losing focus on delivering great results.
Compensation
- Base Salary: $55,000–$75,000 annually
- Commissions: Based on new business and account revenue
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Commission pay
Schedule:
- 8 hour shift
Work Location: In person
Salary : $55,000 - $75,000