HR Brooks International Inc. is hiring: Video Security Monitoring Agent in Lake

Job Description

Job Description

Description : Job description

Job Title : Intervention Specialist

Job Location : Lake Forest, CA.

Job Type : Full-Time; Nonexempt

Shift Time :

• 3 : 00 am -1 : 30 pm Saturday-Monday and Thursday (this is a 4x10 work week schedule)

Starting Pay Commensurate with Experience

Pay rate : $18.00 per hour up to $20.00 per hour

Company Overview

As the global leader in video monitoring services, Netwatch North America is dedicated to making businesses safer while ensuring continuity of operations. We pioneered the use of proactive video monitoring (PVM), providing our customers with intelligent remote video monitoring to proactively detect and prevent incidents before they begin.

We value our culture of teamwork, accountability, and respect for one another. We strive to live by these values to create a positive employee and customer experience. We recognize that our people are our strongest asset and play a crucial role in our competitive advantage. Netwatch wants you to succeed by supporting you continuously, developing your skills through training and encouragement. We challenge you with interesting work, that ensures you can build on your strengths and make an impact. This is an exciting opportunity to join a successful and innovative Global Group, providing industry leading proactive video monitoring services.

Find out more about Netwatch North America via our website at

Position Overview

Netwatch North America is looking for positive and professional Video Intervention Specialist to fill positions at our high security video and alarm monitoring facilities.

The Video Intervention Specialist is integral keeping our customers safe and to the success Netwatch North America business. This position requires excellent customer service skills, attention to detail, ability to stay focused and the ability to react appropriately to security related situations in a timely and a professional manner.

Our Video Intervention Specialists work in an extremely fast-paced environment processing video activations. Our employees manage client security and video alarms from our monitoring center environment, making both in and out-bound calls to clients and their protection locations or properties. Typical interactions include calls to our customers to discuss or alert them of a situation, use of a Public Address (PA) system, and detailed written documentation to follow-up security related occurrences.

Netwatch North America trains their Video Intervention Specialists as part of the on-boarding process. Training is fully paid for by the Company and is conducted as part of the employee’s regular work-shift

We have several work-shifts available to include day and night shifts and our employees are paid on a weekly basis. The Video Intervention Specialist position is classified as nonexempt, and any hours worked greater than 40 will be paid in accordance with applicable state regulations. We have positions available in both Lake Forest, California and Irving, Texas.

Requirements :

Primary Responsibilities

Position Requirements

This position requires strong verbal communication and customer service skills. This is a computer-based position with intervention communication happening by telephone only.

Netwatch North America offers the following health benefits plans for employees working a minimum of 30 hours per week.

Position Type and Expected Hours of Work :

This is a full-time, non-exempt position. Employees are expected to work both weekend days and all employees are expected to work Holidays that fall on their scheduled shift. Agents are usually on the shift they are hired on for a minimum 1 year, before being allowed to change to another shift.

Shift Time :

Starting Pay Commensurate with Experience

Pay rate : $18.00 per hour up to $20.00 per hour

Job Type : Full-Time

Expected hours : 40 per week

Schedule :

Experience :

Work Location : In person

Salary : $18 - $20