Operations Manager

Operations Manager

This company is located in Roanoke, IN.

Are you a self-led individual looking for a versatile position in fast-growing E-Commerce business? Are you passionate about growing a small business and making a real impact in the community?

Then, we have the place for you!

What We Offer:

• Stable, exciting, and collaborative work environment

• Excellent wages and steady pay increases

• Holidays & Unlimited PTO

• Holiday Parties and Team Events

• Monthly/Yearly credit on products.

• Open communication, informal recognition, and bonuses!

• And much more to motivated, results-oriented individuals who want to make a real difference in their community and role!

What You'll Do:

As an Operations Manager, you will lead, and manage order fulfillment, customer service, administration, supply chain, and product implementation while also building and leading a team. You will work closely with the owner, playing a direct role in driving the success of the business.

Your Accountabilities in the Role:

• Conducts monthly on and off-site inventory audits, handles procurement of nest box and AutoRoost parts/supplies, and maintains adequate inventory of packing/shipping supplies to ensure timely shipment of products.

• Oversees and leads customer service personnel through daily customer interactions via various channels, including calls, texts, emails, product reviews, and social media platforms to ensure engagement and follow-up expectations are being met.

• Coordinates manufacturing schedules/logistics and forecasts nest box supply needs to ensure orders are fulfilled in a timely manner.

• Manages and oversees fulfillment personnel and coordination of LTL freight scheduling to ensure timely shipment of all products within a 24-hour window.

• Manages and oversees costing reports, Shopify administration, margin control, quoting and invoicing while also maintaining and implementing technology tools and systems to ensure efficient administrative processes.

• Organizes and facilitates AutoRoost assembly and implements product updates/designs as needed to meet the needs of customers.

• Oversees the hiring and firing of customer service personnel and other operational staff to meet the demands of the business.

• Coaches and mentors' staff, conducts team building and the development of routine reviews, and leads and participates in weekly L-10 meetings to ensure continued growth and success of the team.

• Manages and leads the Key Performance Indicators (KPI's) to ensure margins, inventory and customer service expectations are met and/or exceeded.

• Supports the other teams, as needed, for the overall success of the business.

Position Requirements:

• Education: A Bachelor's Degree in Business Management, Business Administration, or similar field preferred; will consider an equivalent combination of education and experience.

• Experience: 3 years of operations management experience with 1-2 years' E-Commerce experience. Experience within farm, agriculture, manufacturing or related industries preferred.

• Certifications: Ability to be forklift certified.

• Functional Skills: Strong planning, prioritizing, and execution skills required. Strong attention to detail, administrative, organizational and multitasking capabilities. Forward-thinking with strong business and market acumen to recommend solutions; ability to manage various projects at one time. Strong ability to conceptualize and problem-solve. Capability to establish and refine structured workflows and systems. Strong inventory management, scheduling, forecasting and procurement skills.

• Technology Aptitude/Skills: Strong proficiency with technology, particularly spreadsheet applications and E-commerce platforms; proficiency with Microsoft Office products.

• Language Skills: Solid verbal and written skillset; able to present and influence others.

• Leadership/Behaviors: Demonstrates a high customer-focus and support personality; positive and optimistic; self-starter who takes initiative and has a drive to get things done. Has a high level of integrity; continuous learner; willingness to receive and implement constructive feedback; forward thinking. Advises management of obstacles and makes recommendations. Strong leadership skills and ability to develop, mentor, and coach others; strong networking, negotiating, and relationship ability. Competent delegation skills; collaborative with a "hands-on" approach to working with others. Motivated, versatile, and thrives in a fast-paced environment.

• Culture Match Behaviors: Family-oriented, collaborative, gets along well with others; yet be responsible to ensure the work is complete, on-time, and accurate.

Other Important Information:

Position Pay: Base salary with bonus is negotiable based on experience.

Reports To: CEO

Core Hours: 8:00 am - 4:00 pm (Hours/workdays may vary slightly depending on the season and order volume)

Typical Work Week: Monday to Friday; 35-40 hours/week

Direct Reports: 1 Asst. Manager (will be others with time, after recruiting and hiring your team)

Work Conditions: Office/warehouse environment; operating forklift as needed.

Travel: Limited travel required; will be provided company vehicle for travel

Salary : $80,000 - $110,000