Retail Sales Associate

ABOUT THE COMPANY    Creative Culinary Management Company is a hospitality company based in the heart of the Seaport in New York City. The mission of Creative Culinary Management is to channel our passion for creating an elevated culinary experience, all with a view. Each of our restaurants offers a unique experience, whether you are looking for a family feast on the cobblestones, intimate dinner on the pier, or host a private event on our pier rooftop. Our partners' creative energy, combined with our extensive hospitality knowledge, ensures a notable encounter for each of our guests.  ABOUT THE OPPORTUNITY     The Tin Building by Jean-Georges is a sprawling food emporium located inside one of New York’s most historic landmarks. The Tin Building features multiple unique venues: Several full-service restaurants, fast casual, and counter dining outlets as well as 10,000 sf of retail featuring private label products, grab and go, grocery and more. To support this significant operation the Marketplace features a large commissary kitchen and bakery, as well as an exhibition kitchen that will provide media opportunities.           POSITION SUMMARY:   The Retail Sales Specialist is responsible for promoting and selling retail products and services to customers while delivering an exceptional guest experience. This role serves as a subject matter expert on the product assortment across the Retail department, greets and builds relationships with customers, assists with all inquiries, and drives retail sales. This individual plays an integral role in fostering an excellent customer shopping experience and aims for repeat business.    ESSENTIAL RESPONSIBILITIES   Greet and welcome guests as they explore the retail spaces, creating a positive and inviting atmosphere.  Actively interact with guests and recommend products and restaurants with checkout items.  Assist guests in selecting and recommending products that meet their needs and preferences.  Provide product information, features, and benefits to help customers make informed purchasing decisions.  Operate cash registers and process transactions accurately, following company policies and procedures.  Maintain a clean and organized sales floor, ensuring products are well-displayed and shelves are stocked.  Collaborate with team members to achieve sales targets and contribute to the overall success of the store.  Stay up to date on product knowledge, promotions, and sales events to provide accurate information to customers.  Handle guest inquiries, complaints, and returns professionally and effectively.  Participate in training programs to continuously improve product knowledge and customer service skills.  Upsell and cross-sell products to enhance the customer experience and maximize sales opportunities.  Work with the retail management team to implement merchandising and visual display guidelines.  Assist with inventory management, including restocking shelves and conducting periodic stock checks.  Follow all safety and security protocols to ensure a safe shopping environment for customers and staff.  Operate cash registers and process transactions in a timely and effective manner.   Oversee and maintain high cleanliness standards for cashier work area.   Follow all organizational procedures for products displayed near/at the cash register area.  Follow proper cash handling procedures.  Present and cross utilize products to enhance the guest experience and maximize sales opportunities.  Perform all other tasks as duties as assigned and/or per business need.    KNOWLEDGE, EXPERIENCE AND SKILLS:   Minimum 1 year of experience as a Retail Salesperson and/or relevant equivalent experience in customer service.  Prior grocery, culinary, hospitality or specialty food experience preferred.  Exceptional guest service and interpersonal skills including verbal and written communication.  Ability to remain organized in a fast paced, hands-on environment.  Basic math skills for processing transactions.  Availability to work a flexible schedule, including weekends, nights, and holidays, as required.  Ability to work both independently and in a team environment.  Professional demeanor and polished appearance.  Ability to work both independently and in a team environment.  Strong work ethic and customer-focused approach.  Ability to work a flexible schedule including days, nights, weekends, and holidays.  Must be passionate, entrepreneurial, and dedicated to success.   Maintain a professional appearance by adhering to the organization's grooming and uniform standards.    REQUIREMENTS:  Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.  Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.  Ability to lift and carry items weighing 10 – 30 pounds on a regular basis and up to 50 pounds on a regular (or occasional basis).  Ability to stand for prolong periods of time.  Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.  Climbing steps regularly.    The base pay range for this position is between $18 - $25 per hour. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.  Creative Culinary Management is an equal opportunity employer.

Salary : $18 - $22