SAP SuccessFactors Payroll Consultant - Managed Support Services

Job Responsibilities

• Address production support tickets as assigned including issue/root cause analysis, system configuration, updating documentation, creating functional specifications and overseeing development for custom requirements, unit testing and supporting subsequent testing efforts and issue resolution, transporting configuration, and user support.

• Perform/Support routine Payroll specific activities business operations (customer specific) like supporting and performing regular and off-cycle payroll runs, form generations, posting, reconciliation, etc.

• BSI Tax Update Bulletin maintenance, including change testing and coordination customer coordination and communication.

• New Release and Support Pack maintenance, including testing and coordination with clients on changes.

• Create OSS/SAP Support incidents and serve as a liaison with SAP for issue resolution.

• Keeping abreast of new and relevant SAP features and functionality and new release content.

• Payroll schema creation and maintenance

• SAP Payroll IMG configuration

• Assist customers by completing taxes related monthly, quarterly and year-end activities including reconciliation

Skills

The ideal candidate will possess the following characteristics and abilities:

• A passion for Payroll, Human Resources, and SAP technology

• Excellent communication, listening and interpersonal skills and the ability to understand issues at a high level as it relates to multiple customers, not just the reported issue at hand

• Deep Experience with SuccessFactors Employee Central Payroll and/or on-premise SAP HCM Payroll

• Commitment to quality and customer service

• A desire to share knowledge with coworkers and customers

• Strong organizational skills and ability to work independently

• Self-directed and can handle ambiguity and when applicable guide others on logical next steps

• Ability to gather, analyze, weigh inputs/evidence; evaluate issues and come to an unbiased conclusion and/or options; and provide a recommendation for a specific course of action

• Keen attention to detail specifically when given direction, gathering requirements, listening to customers, documenting issues, and problem-solving always with an eye of eliminating and/or reducing work effort the next time a similar issue or problem comes up

• Capable of generating and introducing new ideas, concepts, or strategies

• Ability to observe, infer and/or understand the perspective of others

• Leading and/or working with individuals and other groups to achieve common goals and articulate the steps required by each party

• Ability to budget and manage to time that has been allocated for projects and goals and structuring schedules to minimize conflicts and maximize productivity

• Desire to learn and understand new or unfamiliar technologies, tools, and concepts

Required Qualifications

• BA/BS degree (or compelling related work experience)

• Excellent English language, oral and written communication skills

• US Citizenship or authorization to work in the United States.

• Willingness to travel (occasionally and as needed)

• At least 2 to 5 years of US Payroll experience specifically with SAP technology including experience with gross/net calculations, taxes, garnishment, interfaces, GL, and posting to finance. (International Payroll experience is a plus!)

• Have played the role of module lead and/or primary SAP payroll configuration lead in one or more End to End Implementation projects.

• Expertise in related SAP HCM / SuccessFactors and related business processes including integration with related modules (Finance, SAP HCM, Employee Central, Time Management, Benefits, Compensation, ABAP, etc.).