What are the responsibilities and job description for the Inside Sales Representative I position at HR HealthCare?
Summary of Position
An Inside Sales Representative I is responsible for making outbound phone calls to generate interest in HR HealthCare' products and build relationships with new and existing customers. The primary objective of the Inside Sales Representative I is to create a pipeline of qualified leads and close opportunities.
Duties & Responsibilities
- Develop a sound understanding of HR HealthCare products, including potential uses, target users, product capabilities, and features and benefits to end customers;
- Develop and maintain an understanding of competitive products, if any, and how HR HealthCare's products are differentiated from competitive products;
- Develop and maintain a comprehensive understanding of the acute and non-acute medical distribution model and the interplay between Group Purchasing Organizations (GPOs) and distributors and healthcare facilities;
- Routinely engage with existing and potential customers through phone calls and e-mails to generate qualified leads and opportunities and convert customers to HR HealthCare's products;
- Employ effective sales strategies and techniques to increase engagement and understand customer needs and objectives, gather relevant information, learn about the purchasing process, and effectively present HR HealthCare's products;
- Build strong relationships with key stakeholders at existing and potential customers within your territory and utilize those relationships to influence purchasing decisions and convert customers to HR HealthCare's products;
- Utilize external resources including GPO and distribution representatives and resources to engage with existing and potential customers, generate leads and opportunities, and ultimately convert customers to HR HealthCare's products;
- Leverage HR HealthCare's customer and sales data to uncover additional sales opportunities with existing clients;
- Achieve monthly key performance indicators which include, but are not limited to, making a required number of daily calls and sending e-mails, generating the required number of sample kits, and achieving a required number of wins within your territory;
- Utilize HR HealthCare's CRM system and document all customer activity in the CRM system;
- Support the Inside Sales Manager and perform related duties as assigned;
- Adhere to all HR HealthCare's policies and procedures, and understand our Values, Mission, and Vision;
- Demonstrate a positive and enthusiastic attitude and be a team player.
Skills/Requirements
- Bachelor's degree preferred;
- Ability to learn and become proficient in HR HealthCare's CRM and related sales tools;
- 1-3 years of proven inside sales experience (pharmaceutical or medical device sales experience a plus but not required);
- Ability to multi-task, take initiative, prioritize tasks, and manage time effectively;
- Demonstrate effectiveness working independently and in a team environment;
- Attention to detail and good organizational skills; and
- Excellent oral and written communication skills.
