What are the responsibilities and job description for the Returns Processing Associate position at HR NOW (2)?
Now Hiring:
Returns Processing Associate
Responsibilities:
The Returns processing associate will manage and process customer returns from the online operation.
Task:
- Unload pallets and unpack product returns
- Receive, inspect, and process incoming product returns from customers to determine the condition and notate any damaged or missing parts
- Verify that the returned merchandise matches the quantity and the product shipped (model and serial)
- Photograph evidence of faulty returns according to claim requirements
- Returns products on racks, shelves, or in designated areas by product category
Qualifications:
- High school diploma or equivalent
- Previous experience in ecommerce returns processing or a similar role is preferred.
- Keen attention to detail with an ability to distinguish between minor variations in colors, styles, and product codes etc.
- Strong organizational skills with attention to detail and accuracy.
- Excellent communication skills, both written and verbal.
- Ability to work collaboratively in a team environment.
- Familiarity with inventory management systems and ecommerce platforms is a plus.
- Problem-solving skills and the ability to handle challenging situations with a customer-focused approach.
- Must have reliable transportation
- Must be willing to operate hand trucks, pallet jacks, and ability to lift and move boxes up to 70 lbs.
- Extended periods of standing and walking may be required.
- Able to perform physical tasks that include standing, lifting, pushing, pulling, bending and kneeling.
