What are the responsibilities and job description for the Account Manager position at HR & Onboarding?

Impact XM develops solutions for virtual and live events. We are looking for an Account Manager to join our team. An Account Manager is responsible for maintaining and growing assigned Impact XM clients as it relates to their Experiential Marketing portfolios. An Account Manager supports Impact XM Account Directors on the strategic aspect of the client relationship and drives the tactical aspects of all project deliverables. The Account Manager takes all appropriate and necessary actions to ensure clients regard Impact XM in high esteem and have significant confidence in the support provided.

RESPONSIBILITIES

Implementation :

Support the management of your assigned clients Experiential Marketing portfolio
Serve as the primary point of contact with Impact XM clients contact on project deliverables
Engage Global Estimating when required and support estimating efforts where appropriate
Prepare written correspondence and proposals
Prepare workback schedules and project plans, communicate action times to supporting personnel, monitor adherence to deadlines
Possess strong operational knowledge of Impact XM systems, tools & processes as it relates to project workflow, engage and manage effectively
Drive collaboration with Impact XM Fulfillment Centers, Operational departments & personnel to ensure project deliverables are completed effectively and efficiently
Collaborate with Impact XM Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projects
Observe deadlines, prioritize workload and operate under limited time constraints
Manage approval processes and ensure all solutions follow abide the show specific rules & regulations
Act as liaison between clients, agencies, appropriate 3rd parties and all Impact XM departments
Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment
Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations

Account Management :

Able to manage multiple mid-size clients

Consistently demonstrate ability to support problem-solving efforts when challenges or concerns arise

Recognize and support development of new business opportunities with existing clients

Build and maintain relationships with the clients that we support

Elevate new prospect opportunities to sales leadership

Proactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how to strengthen our relationships

Actively participate in internal brainstorming sessions by offering ideas on project deliverables

Participate in capabilities presentations, sales presentations, pitches and proposal generation for existing client base and prospects

Clearly represent their client's needs, while guiding internal teams with their knowledge and insights of the client and the client's business throughout the project life cycle, from concept development through delivery and final billing

Manage all account related needs including, but not limited to :

Inventories

Show site expectations

Quality assurance

Estimating, proposals & invoicing

Financial Responsibility / Management :

Maintain and update project information, including financial within Impact XM systems

Demonstrate project and meeting fiscal responsibility

Monitor and ensure consistent delivery of ?40% gross margin on average

Responsible for estimating repeat projects; working with Global Estimating on new builds, large activations or specialty projects

Ensure all costs / items are accounted for within Impact XM systems, client quotes, proposals and invoices

Review all invoice drafts for accuracy prior to billing

Follow-up directly with client, as required, to resolve unpaid invoices in a timely fashion

Contribute to regular business review reports with Account Director

Leadership

Train and develop individual skill set, expanding client services, business and marketing expertise

Resolve problems / conflicts within team within reason

Complete all work with some supervision and direction

OTHER SKILLS AND ABILITIES

Desired Characteristics :

Passionate about working with people and be customer-centric

Experience in the face-to-face experiential marketing or a creative solutions-based agency

Understanding of virtual and digital

Thrives in an entrepreneurial and independent environment

Is impervious to limits or roadblocks

Embodies flexibility, open-mindedness and receptivity

Actively works out solutions

Identifies something valuable in being part of a team and ability to effectively collaborate

Effective communication skills are required : including the ability to make effective and persuasive presentations; prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files

Ability to develop excellent rapport with existing and prospective clients

Demonstrates good "business acumen"

Exhibits the ability to multi-task, sell, and operate under severe time constraints and deadlines

Good organization, detail and follow-up skills are required with the ability to manage and reset priorities in a rapidly changing environment

Bachelor's degree (B.A. or B.S.) from four-year college or university; and 2 years' experience as an Account Coordinator or similar experience successfully executing projects and programs and / or training in the healthcare space; or equivalent combination of education and experience.

About Impact XM

Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people's lives and our clients' business.

OUR BRAND - What We Believe

Passion

is Paramount - We love what we do, take pride in doing it and celebrate what we accomplish.

Always Be CURIOUS - We explore the possibilities, discover innovative solutions, and learn from experience.

Collaboration and transparent communication creates our best work.

Trust

is Earned - We are defined by our actions and held accountable to our co-workers, clients, and outcomes.

Respect

is Given - We understand, acknowledge, and appreciate the perspective and actions of others.

Impact XM Benefits - US

Impact XM offers a comprehensive benefit package including : Medical, Dental, Vision, Life, LTD,401(k), Flexible Time Off and Holiday pay as well as competitive salaries and the opportunity for growth within our exciting industry!

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