What are the responsibilities and job description for the Call Center Performance Improvement Manager position at HR Pals & Recruiting Pals?
Job Summary
We are seeking an experienced Customer Service Team Supervisor to join our team at HR Pals & Recruiting Pals. As a key member of our Command Center, you will be responsible for leading a team of customer service representatives and providing exceptional customer support.
The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work well in a fast-paced environment. If you are a motivated and results-driven professional looking for a challenging opportunity, please consider applying for this exciting role.
Key Responsibilities
- Team Leadership: Lead and motivate a team of customer service representatives to achieve high levels of customer satisfaction and team performance.
- Customer Issue Resolution: Resolve complex customer issues efficiently and professionally, escalating when necessary.
- Training and Development: Develop and implement training programs to enhance customer service skills and improve team performance.
- Performance Analysis: Analyze customer service metrics to identify areas for improvement and develop strategies to enhance customer satisfaction.
- Collaboration: Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
Requirements
- Customer Service Experience: Minimum 3 years of experience in a customer-facing role, preferably in a contact center environment.
- Leadership Experience: Prior leadership experience is a plus but not required.
- Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers, colleagues, and management.
- Problem-Solving: Strong problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions.
- Time Management: Effective time management skills, with the ability to prioritize tasks and meet deadlines.
About Us
HR Pals & Recruiting Pals is a leading provider of home services, committed to delivering exceptional customer experiences through our innovative approach to customer service. We offer a dynamic and supportive work environment, with opportunities for career growth and development.
