General Manager

Position Overview

As the General Manager, you will hold a key leadership role responsible for the overall management of the various departments critical to the success of our client. Your primary objective is to ensure the platform runs efficiently and meets its financial goals/budget. You will collaborate with executive management, department heads, and other stakeholders to create strategies that will enhance productivity, optimize efficiencies, and promote high-quality services for our client.

Essential Job Functions

• All essential job functions are to adhere to “The Company” standards.
• Operations Management: Oversee and support day-to-day platform operations including the Technical fields, Sales, Warehouse and Office/Support staff operations.
• Ensure compliance with industry regulations and standards (if applicable).
• Engage with department managers and collaborate with other platforms/branches regularly.
• Team Leadership: Supervise platform managers, ensuring that team members are well-equipped to meet department goals.
• Foster a positive work environment and encourage teamwork and collaboration among platform employees.
• Engage with all platform department heads regularly communicating the company vision, mission, and key objectives.
• Budget Management: Monitor and manage the platform’s financial performance, budgets, and expenses, and take corrective actions as needed to meet financial goals.
• Control expenses, including labor hours and optimize operational efficiency.
• Identify opportunities for cost savings or revenue growth.
• Sales and Business Development: Identify opportunities for growth and coordinate with management to continuously improve sales and marketing strategies to expand the customer base and increase platform revenue.
• Collaborate on strategies to meet sales and platform budget targets.
• Develop and maintain relationships with key clients and partners.
• Continuous Improvement & Compliance: Ensure that platform operations comply with company policies, industry regulations, and safety standards.
• Identify areas for process improvement, develop solutions, and work with upper management to implement changes to increase efficiency and customer satisfaction.
• Stay updated on industry trends, technologies, and best practices.
• Other Job Duties: Overseeing large projects and interpreting performance reports.
• Perform any other duties as required or assigned by direct supervisor or upper management.

Required Skills and Experience

• Bachelor's degree in Business, Finance or related field. Advance degree preferred but will consider related work experience.
• Minimum of 5 years’ experience in managerial or supervisory roles.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Keen strategic thinking and planning.
• Financial acumen and budget management experience.

Working Conditions

Environment:

• Office environment with occasional interruptions
• The noise level in the work environment is usually moderate
• Evening and/or early morning, and/or weekend and holiday hours periodically
• On-site position with occasional work from home with management approval

Physical Abilities:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time, including long periods of sitting, keyboard entry, use of office equipment, use of computer monitor
• Ability to speak concisely and effectively communicate
• Be able to communicate using a computer and phone/smart device
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
• May require physical effort and cardiac endurance while reaching with hands and arms, stooping, kneeling, crouching, standing, walking, balancing, bending, leaning, kneeling, walking, and climbing
• Carrying supplies, up to 25 lbs.

HR Pals acknowledges that equal opportunity for all persons is a fundamental human value. Each employee and applicant will be considered on the basis of individual ability and merit, without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, marital status, physical disability, mental disability, medical condition, genetic information, protected military or veteran status, or any other characteristics.

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