What are the responsibilities and job description for the Call Center Banker - Specialist-1st Shift position at HR Recruiting Services?
Job Summary
The Call Center Banker is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.
Responsibilities
- Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
- Responds to customer inquiries and concerns, creating customized solutions
- Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
- Identifies client needs for licensed sales functions, making referrals to Line of Business partners
- Quotes rates, terms, and programs for banking solutions
- Manages risk in every business, product, and service transaction leveraging available tools
Requirements
- Displays passion, commitment and drive to deliver an experience that improves our clients financial lives
- Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
- Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
- Comfortable receiving ongoing performance feedback and coaching
- Comfortable with ongoing change and learning new technology/processes
- Minimum of at least an intermediate level of proficiency with computers
- Self-motivated with excellent organizational skills
- Strong decision-making and problem-solving skills
Desired Qualifications:
- Experience in the banking/financial industry
- Experience working in a call center
- Experience in telephone sales
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
Start Date: February 3
1st Shift Training
1st Shift Available After Training
Join us in providing outstanding support to our customers while growing your career in a rewarding environment!
Job Type: Full-time
Pay: $27.00 per hour
Physical Setting:
- Call center
- Office
Schedule:
- Morning shift
Application Question(s):
- Do you have a intermediate level of proficiency with computers?
- Committed to teamwork and the flexibility to work the schedule, including weekends and holidays?
- Experience in telephone sales?
- Experience in the banking/financial industry?
- This position is 1st Shift Available After Training, you will work 1st Shift do you agree?
Education:
- High school or equivalent (Required)
Ability to Commute:
- Belfast, ME 04915 (Required)
Ability to Relocate:
- Belfast, ME 04915: Relocate before starting work (Required)
Work Location: In person
Salary : $27
