Director of People & Operations - Stepping Forward Technology

Do you have a natural ability to inspire and uplift those around you? Do you excel in a fast-paced environment where you have the autonomy to lead, develop your team, and deliver exceptional service to clients? Stepping Forward Technology (SFT), a family-run, locally owned, IT Managed Service Provider (MSP) is excited to announce a new opportunity for a proactive and people-centric role, Director of People and Operations. Stepping into the company with a fully developed strategic plan and culture, our selected candidate will report directly to the CEO and execute the company's business strategy and vision acting as the "integrator" to the CEO's visionary role (as described in the book "Rocket Fuel").

Stepping Forward Technology is an innovative company with a proactive approach to technology support and management dedicated to delivering exceptional IT services across our five key service areas. Our mission is to help small to medium-sized businesses in and around Colorado Springs THRIVE through effective IT planning and the use of cutting-edge technology. Check out why Stepping Forward Technology has been named among the top 5% of MSPs and anticipates doubling in size within the next three years at: https://steppingforward.tech/

Check out our latest video to see if SFT provides a culture fit for you!

https://youtu.be/QBw_lv-MF3Q

As our Director of People and Operations, your responsibilities fall into the following five areas:

Strategic Focus:

• Execute CEO’s Vision: Implement business strategy through bi-monthly planning meetings reviewing health metrics and priorities
• Financial Oversight: Manage budgeting and accounts

Project Management:

• On Time and On Budget: Meet project management goals effectively by delivering projects on time and on budget
• Client Expectations: Build and maintain strong relationships as our ‘Client Ambassador.’ Define project scope and timelines
• Work Scheduling: Coordinate with Professional Services to maintain 80% utilization

Service Management:

• Effective Meetings: Lead weekly huddles, project updates, and alignment meetings
• Performance Tracking: Ensure departments meet targets
• Process Improvement: Identify and resolve inefficiencies and provide clear client communication
• Daily Operations: Oversee staffing, administration, and strategy for smooth workflows

People Management:

• Leadership & Growth: Foster growth and autonomy, team alignment, and focus on core values
• 1-on-1s & Reviews: Conduct bi-weekly check-ins and assist with annual reviews
• Accountability: Hold team members responsible with a "trust but verify" approach
• Hiring & Firing: Collaborate with the CEO on staffing decisions

We believe you should have the following skills to be successful in our Director of People and Operations role:

• No less than 5 years of experience in a senior leadership role demonstrating your ability to direct, coach, build, develop, and manage others
• Project Management experience is essential to ensure the successful planning, execution, and completion of projects, while effectively managing resources and timelines.
• Ability to leverage exceptional people skills to connect, communicate, mentor, build trusted relationships, and provide the utmost level of customer service
• Proven track record of achieving organizational objectives, driving operational efficiencies, and high-quality performance
• Strong emotional intelligence with the ability to adapt leadership style to accommodate team members' natural tendencies
• Solid understanding of how organizations evolve with the ability to navigate change management
• Capacity to reason through mechanical principles with a passion for metrics and process improvement
• Ability to envision and implement proactive measures to solve problems, mitigate conflicts, and troubleshoot complex situations
• Proven ability to multitask, manage, prioritize, organize, plan, focus, adapt to changes quickly, and follow through
• Demonstrated commitment to high standards of honesty, integrity, and equity
• Microsoft Office Suite/Teams super user

Bonus points if you have any of the following:

• Bachelor’s degree in business or related field
• Operations experience within a company running on an EOS structure

If you are ready to make a positive impact, apply to become our new Director of People and Operations. We offer competitive wages, benefits, profit sharing, leading-edge technology, strong team collaboration, and much more! Apply today!