What are the responsibilities and job description for the Customer Service Specialist position at HR Solutions, Inc.?
Customer Service Specialist
Position Summary:
HR Solutions, Inc. is seeking a Customer Service Specialist for our growing manufacturing client in the Evansville, IN area.
Responsibilities:
- Respond to customer inquiries regarding products, and services through phone, email, and other communication channels.
- Provide detailed information on product specifications, pricing, availability, and lead times, ensuring that customers make informed decisions.
- Assist with processing customer orders, tracking shipments, and managing product inventory, ensuring on-time delivery and high customer satisfaction.
- Troubleshoot and resolve customer issues related to orders, product quality, shipping discrepancies, and technical questions about company products.
- Collaborate with the sales and logistics teams to ensure smooth order fulfillment and accurate delivery timelines.
- Maintain accurate records of customer interactions, including inquiries, orders, complaints, and resolutions.
- Assist customers with customizing orders, including printing options, sizes, and material types, based on their specific needs.
- Provide follow-up on previous customer inquiries and orders, ensuring all issues are resolved in a timely and professional manner.
- Continuously stay updated on product offerings and industry trends to provide informed support to customers.
- Contribute to team training and sharing of best practices to improve customer experience.
- Maintain a positive, solution-oriented attitude in all customer interactions, and represent the company in a professional manner.
Qualifications:
- 5 – 6 years of customer service experience required; Bachelors degree preferred
- Ability to independently manage key accounts over multiple product lines
- Must have strong communication and active listening skills
- Proven ability to meet or exceed deadlines
- Ability to stay organized while supporting multiple projects
Compensation:
- Up to $75,000 / year depending on experience
- Excellent benefits offered
TO APPLY: If your background and qualifications match this position, please send your updated resume to:
Vicki Hubiak, President / CEO
vhubiak@hrsolutions-inc.com
Please know that, due to volume of responses, only those candidates who meet the requirements described above will be contacted.
To see all of our career opportunities, visit us at:
www.hrsolutions-inc.com
HR Solutions, Inc. is proud to be an Equal Opportunity Employer
At HR Solutions, Inc. we take pride in developing effective and professional relationships with our clients. We have been selective in building our own staff from the most highly qualified, certified, and experienced individuals in the Tri-State area. Our team of consultants has accumulated extensive Human Resources experience in Staffing, Executive Recruiting, Corporate Outplacement, Executive Coaching, Training and Organizational Development.
Salary : $75,000
