Contracts Administrator

Contracts Administrator
Remote Position (Annapolis, MD area)

Are you a dynamic Contracts professional with a passion for driving business growth and forging new partnerships? We are seeking a Contracts Administrator to join our team as a key player to help drive our business development and future success.

Job Summary:
We are looking for a self-motivated and collaborative Contracts Administrator to join our team! This role is a fast-paced and dynamic position responsible for submitting compelling proposals, ensuring compliance with legal requirements, managing contract administration, assisting with contract negotiations, and understanding the financial implications of contracts, vendors, pricing, and business decisions. This position will collaborate across departments to secure new business contracts. This is a new position supporting the Business Development Team to assess new business opportunities.

This position works primarily remotely and meets in-person with CXE colleagues on a monthly basis. For that reason, we require that this person to be located within 2 hours of Annapolis, MD (strong preference for candidates in the DC/MD/VA metropolitan area).

Responsibilities:

Business Solicitation

• Write and direct the production of proposals and contracts.
• Identify and clarify opportunities and needs with subject matter experts (SME’s) and leadership.
• Lead RFP/Proposal strategy through completion.
• Manage and update procurement portals.
• Support discovery calls with prospective and renewal clients.
• Meet proposal deadlines by establishing priorities, and target dates for compilation, writing, review, and approval; entering and monitoring tracking data; coordinating requirements with contributors; and transmitting proposals.
• Compile and direct proposals by identifying sources of information; coordinating responses and submissions.
• Understand proposal requirements including methods of submitting documents, production timeframes, and requirements.
• Monitor and update leads, track progress via HubSpot or Monday.com.
• Improve proposal-writing results by evaluating processes, approaches, and coordination.
• Oversee lead generation from RFPs and public solicitations.
• Manage contract renewal process – referencing the customer journey and collaborating with the Operations Team on periodic scheduled touch base activity; leading discovery ahead of contract renewals to explore opportunities to increase existing client work.

Contract Management and Negotiation

• Ensure completion of all forms related to contracts; ensure accuracy and timeliness.
• Develop and execute subcontracts and subcontracting requirements.
• Oversee contract compliance as it relates to MWBE subcontract requirements.
• Contract execution/collaboration with internal teams and client procurement.
• Prepare operations team for Client Onboarding – PPT development and/or finalization review, facilitate internal handoff including contractual components, budgets/billing, and project plan set up in collaboration with operations teams, and support onboarding calls as needed.
• Maintain contract expiration renewal dates and oversee renewal processes.

Profitability and Risk Management

• Assist with revenue forecast to be presented on monthly, quarterly, and annual basis.
• Assist with product and service pricing to ensure profitability and market alignment.
• Assess financial risk associated with new contracts and/or add-on services.
• Evaluate perceived risk on current contacts and proactively set processes and procedures to mitigate risks.
• Develop contract payment terms with the approval of Finance to ensure a billing structure that supports financial goals and processes.
• Assist with determining the most profitable, low-risk, impactful products and services to drive business goals and client strategy.

Requirements:

• Associate’s Degree in business administration or related field required; Bachelor’s degree preferred. Commensurate work experience may be substituted for educational requirements.
• 3-5 years of experience in contract administration in a government or corporate environment (and if you have related experience in an airport or transportation agency, that would be incredible!).
• Excellent communication skills (writing, verbal).
• Experience working with project management tools and technology, e.g., Monday.com, HubSpot, or other CRM software.
• Must possess outstanding writing skills and an ability to think creatively to solve tough business problems.
• Proficiency in Microsoft Office, with a strong focus on PowerPoint and Excel.
• Proficiency in video conferencing communication tools (Microsoft Teams, Zoom, etc.).
• Familiar with Strategic Plan goals and KPI metrics.

This Position Offers:

• The anticipated starting salary for this position is $68,000 - $70,000, commensurate with experience.
• Ability to work remotely.
• A robust benefits package that includes health, dental, vision and many other benefits.
• Profit sharing after 1 year.
• A Simple IRA plan with a company match.
• 11 paid holidays.
• Paid Time Off (up to 12 days in the first year)
• Equipment for the position provided.
• The opportunity to work with an amazing and collaborative team!

Who We Are:
At CXE we are an innovative customer experience consulting firm, partnering with our clients to craft a unified and thriving service culture that sets them apart. By creating engaging experiences for employees, and memorable, differentiated experiences for customers, we help clients chart a course toward new heights of excellence. We are passionate about boosting employee engagement, sparking customer delight, and driving organizational success!

For over 30 years, organizations have trusted CXE to help retool, rethink, and reinvigorate their customer and passenger experiences. A recognized industry leader, CXE works with airports, food and beverage, retail, and business and government clients to create some of the most innovative and successful customer experience improvement programs in the nation. CXE partners with clients to develop a plan that addresses their unique challenges and delivers results that positively impact the customer experience and the bottom line. Our targeted solutions are people-focused and are guaranteed to positively transform our customers’ experience.

CXE is the leading Customer Experience firm in the airport industry, providing training, measurement (mystery shopping) and rewards programs for clients. For additional information about CXE, please check out our website: https://www.cxeinc.com/

Why Work for CXE?
We love working here and want you to love it, too! We live by 4 simple principles:

• Courteous – Being friendly, respectful, thoughtful, knowledgeable, and professional.
• Developmental – Develop relationships & teamwork by educating, informing, and helping others improve.
• Responsive – Being timely with a comprehensive approach.
• Efficient – Accuracy and awareness regarding resources & time. Conscious of financial responsibility.

If you have a love for contract management, customer service, and delivering exceptional results, we invite you to apply!

TO APPLY: Please click “Apply” to submit a sincere and well-written letter of interest (this is important and required) AND your resume. Thank you and we look forward to reading your information.

CXE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class. Applicants of diverse backgrounds are encouraged to apply.

We welcome you to apply today!