Technical Services Manager

Job Title: Technical Services Manager

Department: Manufacturing

Reporting to: 

Liberty Systems provides its clients with quality dry air and nitrogen systems. Our goal is to solve problems, reduce costs, and increase productivity for our customers. We pride ourselves on our unparalleled customer service, product quality, and support.

Job Description:

We are seeking a technical services leader with a dynamic growth mindset to guide our team of field and inside technical support  through the next phase of Liberty Systems’ product and market expansion.  This services professional is responsible for aftermarket   strategy and technical solutions delivery, team leadership & development, and customer experience maximization.

Responsibilities:

1.     Define technical service strategy, plans, KPI’s and metrics for the service teams (regional field technicians, inside technical                     support, and Mexico service).

2.    Strengthen the customer experience by refining service processes (troubleshooting, quoting, technical training) and taking                       ownership of technical customer issues through to resolution.

3.    Develop and implement aftermarket growth and customer retention models and policies that maximize customer lifetime                         value.

4.    Collaborate with key stakeholders to translate service insights into solutions that increase the ease of doing business.

5.    Identify and optimize appropriate service enablement tools, technology, and resources. Create reports that analyze and                           communicate service results.

Qualifications:

·                  Education:     Bachelor’s degree in engineering, business or related technical field.

·                  Experience:   Industrial / manufacturing/ commercial industry; operations or service

                                            management, or related field.

·                  Travel:            Up to 10% travel to customer / partner locations.

Leadership Competencies:

·                  Customer first mindset, strategic growth, continuous improvement practitioner.

·                  Excels at administration, team leadership, and people development.

·                  Strong analytical and communication skills.

·                  Exhibits integrity, accountability, and a positive attitude.

Compensation:

·                  Up to $100K (exempt)

Benefits:

·                  401k & match

·                  Health, vision, dental insurance; Health Savings Account

·                  PTO

EOE