If you are hired provisionally in the title, you must take and pass the Civil Service Exam, when it becomes available, to be eligible for continued employment.

Family Independence Administration’s provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Deputy Regional Managers, with great latitude for the exercise of independent action and initiative, the Center Director is responsible for the overall administration and functioning of the FIA Benefits Access Center to assist public assistance recipients to achieve their highest level of self-reliance by providing a continuum of services, including Public Assistance (PA) and food stamp benefits, job search, and other related services targeted to this population.

This position is interchangeable and is utilized in any FIA Job Center/Model Office location or specialized FIA Job Center/Model Office location which includes, but is not limited to, the Family Services Call Center, Union Square Center, Refugee Center, and Residential Treatment Services Center.

The Family Independence Administration (FIA) is recruiting for one (1) Administrative Job Opportunity Specialist NM II, to function as Center Director, who will:

• Direct the on-site management, planning and monitoring of all activities that contribute to the timely

delivery of varied public assistance to eligible persons/families by ensuring that the expenditure of
public funds through the public assistance programs is in conformity with Federal and State laws
and all relevant Agency policies; ensures compliance with mandated signage being properly
displayed.

• Oversee the activities of the various program components of the Family Independence Administration

Job Centers/Model Offices which includes, but is not limited to, the Family Services Call Center, Union
Square Benefits Access Center, Refugee Benefits Access Center, and Residential Treatment Services
Center; the latter of which are designed to facilitate service delivery to specialized populations in order
to minimize wait time and assist participants in achieving maximum self-sufficiency.

• Direct the Benefits Access Center’s efforts in implementing Welfare Reform, which mandates that all

able-bodied recipients participate in appropriate work-related activities, that all barriers that prevent self-
sufficiency are overcome and that the Agency's goal to meet the Federal participation rate is met;
maintain a direct relationship with Back-To-Work employment vendors in an effort to assist participants
obtain/retain employment and become self-sufficient.

• Direct Recertification activities in a timely manner and in compliance with all City, State and Federal

mandates by assisting staff in providing services that are consistent with Agency standards, while
upholding the dignity of the participants served and ensuring positive relationships are maintained with
community organizations and elected officials within the Center's geographical area.

• Supervise and provide technical support and training to the Deputy Directors in the application function/

recertification functions of public assistance/food stamp grants; act as the principal representative and
spokesperson of the Job Center in meetings with the Mayor’s Office, community groups, City, State and
Federal agencies; respond to service complaints in a timely and accurate manner.

• Oversee the daily operation of the Job Center/Model Office which involves overall case management

functions that include screening, referral, provision of appropriate public assistance benefits, advocacy,
and coordination of all Human Resources Administration (HRA) and provider services.

• Determine training needs of Benefits Access staff; oversee planning and development of comprehensive

training programs of staff development; monitor and evaluate training curriculum to ensure that agency
and program goals are met; monitor staff’s attendance at training; assess the effectiveness of training;
manage all staff development initiatives.

• Develop and monitor productivity enhancement protocols related to eligibility screening, participation in

work related activities, comprehensive data collection and case record coordination; analyze major
problems and prepares management reports recommending solutions/corrective actions to meet
Agency goals.

• Direct and monitor the Fair Hearing process; improve the Fair Hearing Win rate which measures

whether Job Center actions are successfully upheld by providing supervision and leadership to center
employees; work closely with supervisory staff to ensure that services are provided appropriately and
in a timely manner and ensure timely compliance with Fair Hearing decisions.

• Manage the Center's performance goals and submit operating and performance reports in accordance

with prescribed assignments to the Regional Manager; direct development and preparation of
management reports that summarize, highlight, and analyze fluctuations in Center activities/
performance; recommend, implement, and monitor corrective actions, where problems are discerned.

• Coordinate the Center’s JobStat presentations; hold monthly CenterStat meetings and utilize these

sessions to improve the Center’s overall performance.

Hours/Shift:

8:30am – 5:00pm