COMMUNITY SERVICE CASE MANAGER

JOB TITLE:                                               Community Services Case Manager

PROGRAM/DEPT:                                     Community Services

REPORTS TO:                                            Community Services Program Manager

GRADE/CLASSIFICATION:                         Regular Full Time

FLSA:                                                             Non-Exempt

Description: The Community Services Case Manager provides supportive services to individuals and/or families to obtain health, financial and social services; provides assessments and develops and implements case management plans; performs related duties as required. The Community Services Case Manager is responsible for providing staff support to the implementation of Human Services Infrastructure (HSI) practices across the agency. The Community Services Case Manager works directly with program participants and staff and develops, arranges and coordinates individual/family service plans. The Community Services Case Manager will also assist in building the capacity to achieve successful outcomes by collaborating with all HRA programs, various Coalitions and community agencies through marketing, networking, and referrals. This position requires an ability to maintain strict confidentiality and handle information with tact and diplomacy. This position will be part of HRA’s Community Health Worker (CHW) Initiative Implementation Team and will be expected to provide relevant services that include, but are not limited, outreach, engagement, education, coaching, informal counseling, advocacy, care coordination, and research related to the social determinants of health.  

Primary Duties and Responsibilities (others may be assigned):

• Conduct comprehensive client intake and assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate to determine eligibility for services.
• Evaluate client risk and assess need for immediate intervention.
• Assure clients meets the requirements to participate in program and collect appropriate proof
• Provide referrals to clients for appropriate services as needed (HSI Infrastructure)
• Provide monthly follow-ups with quarterly re-assessments on each client.
• Maintain Process Notes on each client
• Maintain filing system on clients/database
• Provide budgeting education and produce a budget when needed
• Develop support systems to meet client needs by identifying and coordinating a variety of available services.
• Develop, prepare and present training and educational programs/workshops.
• Interpret and explain laws, regulations and service programs to clients.
• Prepare written reports for funding agency, city, and cooperating agencies as necessary.
• Provide supportive consultation and advocacy for clients.
• Collaborate with other agencies as necessary.
• Serve on various committees of agency/division as deemed appropriate.
• Other duties as assigned by the Program Manager and/or Assistant Director and/or Division Director.

Minimum requirements:

Associates Degree in Social Work, or related field, plus two years related experience preferred.  Experience may be substituted for degree.  Specific experience in Department of Social Services Programs is preferred.

Knowledge/Skills/Abilities: 

• Ability to multi-task plus experience working in a busy office
• Strong computer and telephone Skills 
• Must be organized, flexible and self-directed 
• Ability to communicate and relate with a diverse client base
• Proficient in the use of Windows and Microsoft Office Products
• Ability to operate machines – fax, copier, postage machine

Physical Requirements: 

• Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. 
• Ability to lift up to thirty (30) pounds

Language Requirements: 

• Bi-lingual (Spanish / English) is preferred but not required.

When duties and responsibilities change, the job description will be reviewed and changed based upon changes to program or organization’s priorities.

HRA of New Britain, Inc. is an Affirmative Action/Equal Opportunity Employer, including Disabilities/Vets