What are the responsibilities and job description for the Concierge (Receptionist) position at HRA?
- Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
- Ensures that all messages are relayed promptly to the intended person
- Maintains current visitor log
- Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and walking around the desk for anyone entering the community
- Ensures that the reception areas are clean, hospitable, and inviting.
- Ensures the compliance of all concierge team standards and first impression captain standards for the community entrance from the driveway entrance (s) through the lobby
- Responsible for creation and maintenance of resident face sheets utilizing the Yardi system o
- Inputs resident information for faces and uploads resident photograph o
- Updates information as it changes and ensures updated face sheet is distributed to all appropriate locations
- Current resident face sheets should be kept in the following locations: Van Book, Resident Medical Record, Business Office File and the Emergency Book
