What are the responsibilities and job description for the Concierge (Receptionist) position at HRA?
Essential Functions:
- Answers incoming calls, both internally and externally, in a warm,
pleasant and professional manner - Ensures that all messages are relayed promptly to the intended
person - Maintains current visitor log
- Greets all visitors, residents, family members and associates in a
warm and inviting manner on the phone and by standing and
walking around the desk for anyone entering the community - Ensures that the reception areas are clean, hospitable, and inviting
- Ensures the compliance of all concierge team standards and first
impression captain standards for the community entrance from the
driveway entrance (s) through the lobby - Responsible for creation and maintenance of resident face sheets
utilizing the Yardi system - Inputs resident information for faces and uploads resident
photograph - Updates information as it changes and ensures updated face
sheet is distributed to all appropriate locations - Current resident face sheets should be kept in the
following locations: Van Book, Resident Medical
Record, Business Office File and the Emergency
Book
