What are the responsibilities and job description for the Branch Supervisor position at HRCU - Holy Rosary Credit Union?
Description
HRCU is a community credit union providing top notch service to our members and making a difference to our communities. In 2023, we were recognized by Forbes as the #1 Credit Union in New Hampshire. Our headquarters is in Rochester, and we operate branches in Dover, Farmington, and at Spaulding High School. Our field of membership extends throughout the state of NH and York County Maine.
We are Your Neighborhood Credit Union. We believe in empowering our associates, providing an opportunity to thrive and make a career here at HRCU.
This is a full-time position and Saturday's are required by rotation (out by 12:30 pm).
The Branch Supervisor will assist with managing overall operations of an HRCU branch office. Provides direction, training, and oversight to all branch staff ensuring the highest quality of service to members, maximum productivity, and attainment of sales goals while maintaining compliance with all applicable laws, regulations, and policies.
Some Of The Duties And Responsibilities Include
Prior banking experience required.
HRCU recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Our best-in-class benefits include:
HRCU is an Equal Opportunity Employer (EOE). We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
(keywords: teller, bank, financial, banker)
HRCU is a community credit union providing top notch service to our members and making a difference to our communities. In 2023, we were recognized by Forbes as the #1 Credit Union in New Hampshire. Our headquarters is in Rochester, and we operate branches in Dover, Farmington, and at Spaulding High School. Our field of membership extends throughout the state of NH and York County Maine.
We are Your Neighborhood Credit Union. We believe in empowering our associates, providing an opportunity to thrive and make a career here at HRCU.
This is a full-time position and Saturday's are required by rotation (out by 12:30 pm).
The Branch Supervisor will assist with managing overall operations of an HRCU branch office. Provides direction, training, and oversight to all branch staff ensuring the highest quality of service to members, maximum productivity, and attainment of sales goals while maintaining compliance with all applicable laws, regulations, and policies.
Some Of The Duties And Responsibilities Include
- Member Service: The role involves explaining products and services to both existing and potential members in order to generate additional business and achieve branch sales and service goals. This includes educating members through interviews to identify their financial needs and recommending appropriate credit union solutions. It also requires resolving account-related concerns raised by members. A comprehensive understanding of all HRCU policies, procedures, and operating systems is essential to complete member transactions effectively. Additionally, the role includes conducting loan interviews, reviewing credit histories, and making sound decisions regarding applicants' creditworthiness.
- Ensure that the staff is highly motivated and well-trained, with a comprehensive understanding of all products and services offered by the credit union. Encourage team members to actively promote these products and services. Maintain effective employee relations by addressing any internal issues or concerns swiftly and harmoniously. Guide branch staff towards achieving operational efficiency while adhering to credit union policies and procedures. Report findings and areas for improvement to the branch manager. Foster a positive culture within the department through leading by example.
- Oversee the branch office in the absence of the branch manager or in collaboration with them. Maintains proficiency in all branch roles and is ready to step into any position essential for the branch's operations. Takes on a leadership role during emergencies. Branch Supervisors are responsible for covering in any branch managers absence.
- Business Development & Community Involvement: Be a visible presence in the local community. Promoting the credit union through active participation in business, community events and activities.
Prior banking experience required.
- Experience: Two years to five years of similar or related experience. Prior supervisory experience required.
- Education: High School Diploma or equivalent.
HRCU recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Our best-in-class benefits include:
- Paid time off- Vacation, Sick, Personal, Birthday
- 11 paid holidays
- Tuition reimbursement
- Student loan repayment
- Banking and loan discounts
- Insurance – medical, dental and vision
- Flex Spending Plans & Health Savings Account with employer funding
- Company paid Short Term & Long Term Disability
- Company paid Life Insurance
- 401(k) retirement savings plan (with a match of up to 6%)
- Professional Development
- Resume and cover letter required. Updates and communication will come through the portal.
- No phone calls please.
HRCU is an Equal Opportunity Employer (EOE). We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
(keywords: teller, bank, financial, banker)
