What are the responsibilities and job description for the Loan Servicing Specialist position at HRCU?
Description
The specialist performs loan servicing ensuring service excellence to our membership. Our members value our quality in-house servicing with duties such as responding to inquiries, document and report preparation, escrow analysis, and PMI processing. Your prior demonstrated experience will be essential for quality control of pre- and post-closing loans.
Additional duties include:
- Finalize collateralized loans, liens on titled collateral, filing of UCC’s and securing documents for scanning.
- Recommend procedures and policies to management, as needed, to ensure member service objectives are being achieved and to ensure the credit union's smooth and orderly operation.
- Prepare correspondence and notifications regarding adjustable-rate mortgage payment adjustments.
- Provide timely follow-up on any/all missing loan file documents. Maintain missing items list and review outstanding items with management.
- Tracking insurance for mortgage and consumer loans to ensure continuous coverage.
- Ensure timely and accurate payment of all real estate taxes and homeowners insurance.
- Interpret and ensure compliance with all federal, state, investor and internal policies and procedures regarding servicing.
- Perform all duties associated with paid mortgage and consumer loans including quoting accurate payoffs, verification requests, discharging mortgage, and forwarding all other documents to appropriate parties.
Requirements
Prior experience servicing loans, escrow analysis, and quality control is required.
Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills:
- Effective listening skills, good judgement and reasoning are an essential part of this job.
- Experience in multiple software programs.
- Possess mathematical skills.
- Organizational skills and perform multiple tasks with attention to detail.
- Proactive approaches to problem-solving
What we offer:
HRCU recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Our best-in-class benefits include:
- Paid time off- Vacation, Sick, Personal, Birthday
- 11 paid holidays
- Tuition reimbursement
- Student loan repayment
- Banking and loan discounts
- Insurance – medical, dental and vision
- Flex Spending Plans & Health Savings Account with employer funding
- Company paid Short Term & Long Term Disability
- Company paid Life Insurance
- 401(k) retirement savings plan (with a match of up to 6%)
- Professional Development
HRCU is a community-based credit union serving all of New Hampshire and York County Maine providing superior service to our members and making a difference in our communities. We believe in empowering our associates, providing an opportunity to thrive, and make a career at HRCU.
Applicant Instructions:
1.Resume and cover letter required. Updates and communication will come through the portal.
2.No phone calls please.
3.Direct hire – no recruiter, agency, or sales inquires please.
A background check including references, prior employment, social security trace, credit report, and national/county/local criminal records.
HRCU is an Equal Opportunity Employer (EOE). We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.
Salary : $21 - $27
