AM Operations Supervisor

At HRI Hospitality, we offer a unique perspective on hotel ownership and management.

We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.

We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

JOB DUTIES

• Supervise, guide and direct all breakfast attendants. Provide accurate feedback on performance to the F&B Manager and provide coaching and counseling to employees to ensure exceptional service standards are met on every shift.
• Meet with departing Front Desk Supervisor or Night Auditor to review business status and follow up items
• Access all function of computer system according to established procedures and standards
• Answer department telephone within three rings, using correct greeting and telephone etiquette
• Check Front Desk and storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness / organization deficiencies
• Assist servers, bussers and hosts on the floor during breakfast operating hours.
• Inspect food and beverage outlets for proper storage, sanitation, security, neatness and rotation of inventory.
• Review the previous day's occupancy and room revenues to ensure proper staffing levels and to prepare for future dates.
• Monitor reporting and revenue. Resolve discrepancies with the assistance of the Accounting department as needed.
• Ensure that staff report to work as scheduled. Document any late or absent employees
• Coordinate breaks for staff in a manner that ensures proper staffing for all guest facing operations.
• Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.
• Inspect grooming and attire of staff; rectify any deficiencies or deviations from established standards.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel
• Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel to include Front Desk staff, Reservations Staff, and Breakfast Buffet Attendants.
• Monitor the check-in / check-out process, ensuring agreement to hotel standards.
• Anticipate critical situations and assist wherever necessary to help alleviate possible negative impacts on guests and staff.
• Monitor communication logs and ensure that guest requests are completed in a timely manner. Check for repetitive problems and follow through on any unresolved requests.
• Monitor guest mail and ensure that it is processed according to procedures
• Monitor and ensure that express check-outs are processed through the system correctly in accordance with hotel check-out standards
• Monitor staff interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel
• Anticipate guests' needs, respond promptly and acknowledge all guests to ensure maximum guest satisfaction
• Monitor and ensure that all cashiering procedures comply with Accounting policies and standards
• Complete all tasks as directed by the Front Office Manager
• Assist the Food and Beverage Manager as required to ensure a safe and sanitary work environment.
• Complete work orders for maintenance repairs and submit to Engineering through BOB interface. Contact Engineering directly for urgent repairs.
• Complete all paperwork and closing duties in accordance with departmental standards.

MINIMUM REQUIREMENTS

High School graduate or equivalent

Must have 1 year previous supervisory experience in either Food and Beverage or a Front Office Operations role. Previous management experience

Must be able to work weekends and holidays as necessary.

Valid Indiana Liquor License required.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.