Assistant Front Office Manager

At HRI Hospitality, we offer a unique perspective on hotel ownership and management.

We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.

We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

The Barnett, formerly known as Ace New Orleans located in the Warehouse District, is where extraordinary service meets the vibrant pulse of New Orleans. Housed in a beautifully restored art deco building with 234 rooms. Our contemporary rooms and suites, rooftop pool and five exceptional dining outlets, will infuse your stay with Southern hospitality, live music, and eclectic flavors for a true sense of place.

SUMMARY

Provide quality and efficient customer service to guests through the daily management of the Front Office team which includes assisting with the hiring process, motivating, recognizing, and rewarding, coaching, counseling, training, and problem solving. Assist the Hotel Manager with development, analysis, and implementation of reward / recognition programs. Responsible for the display, purchase, and inventory control of Retail Products in the hotel. Oversee Bell / Valet operation to ensure all safety protocols are being followed and that excellent service is being provided by all members of the team.

CORE FOCUS & ESSENTIAL RESPONSIBILITIES

Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

Provide daily direction and communication to employees so that guest's service needs are met in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and procedures. This position is also responsible for suggesting methods to improve operations, efficiency and service to both internal and external customers.

Provide performance feedback and coaching on a regular basis to each team member. Assist the Hotel Manager in writing and administering performance reviews for skill improvement.

• Be available for employees or guests that experience problems or challenges, providing appropriate coaching, counseling, direction and resolution utilizing all resources available.
• Ensure employees have appropriate training and other resources to perform their jobs. Create and maintain high quality work environment so team members are motivated to perform at their highest level.
• Address disciplinary and / or performance problems according to company policy. Prepare Coaching and counseling documentation and communicate effectively with employees on warnings and make effective / appropriate decisions relative to corrective action as required.
• Perform and train employees on Check in / Check out procedures according to Ace standards.
• Communicate all guest service requests to the appropriate departments if the front office is unable to fulfill the request personally.
• Maintain and adhere to all appropriate reporting schedules and checklists; including, but not limited to opening checklists, closing checklists, daily bucket checks, inventory, room assignments, etc.
• Laterally assist other departments in meeting guest service needs, as necessary.
• Ensure all safety and security measures and procedures are followed and are in place.
• Continuously communicate any pertinent information with the Front Office Manager and any other senior members of Management as necessary to ensure all staff is advised of any situation that may affect the hotel.
• Ability to 'step in' when needed to assist in reservations, front desk duties or other rooms issues that arise when the Hotel Manager and General Manager are not available.
• Master all areas of the Front Office operations including Opera, Synxis, Interfaces, call accounting system, etc.
• Organize and communicate with Security for Upcoming events and or shift changes.
• Maintain office supply inventory and process PO's.
• Attend regularly scheduled and mandatory meetings.
• Perform daily payroll updates.

SUPPORTING FUNCTIONS

In addition to the core focus & responsibilities, the candidate is expected to complete the following duties :

ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION and / or EXPERIENCE

Must have minimum 12 months of experience in a supervisory role in the Front Office. Additional hotel experience preferred. College degree preferred.

LANGUAGE, MATHEMATICAL, and REASONING ABILITIES

Candidate must meet the following cognitive abilities :

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The typical environment is an office atmosphere with ambient room temperatures, ambient lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.