What are the responsibilities and job description for the Guest Services Agent position at HRI Properties?
Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating memorable experiences for our guests and maintaining the high standards of our hospitality services. A background in hospitality, hotel management, or front desk operations is preferred, and bilingual or multilingual skills are a significant advantage.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Operate phone systems to assist guests and coordinate services.
- Maintain accurate records of guest information and reservations.
- Conduct night audits as required to ensure accuracy in billing and reporting.
- Collaborate with other departments to enhance guest satisfaction.
- Provide information about local attractions, dining options, and hotel amenities.
- Uphold cleanliness and organization at the front desk area.
Qualifications
- Previous experience in hospitality or hotel environments is preferred.
- Previous Hyatt experience is a plus.
- Strong communication skills; bilingual or multilingual abilities are a plus.
- Proficiency in front desk operations and hotel management software is advantageous.
- Familiarity with phone systems and customer service protocols.
- Excellent problem-solving skills with the ability to remain calm under pressure.
- A positive attitude and a passion for providing outstanding guest services.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join us in delivering exceptional experiences to our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $18.00 - $19.50 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Overnight shift
- Rotating weekends
- Weekends as needed
Experience:
- Guest services: 1 year (Required)
- Hotel experience: 1 year (Required)
- Front desk: 1 year (Required)
Location:
- Nashville, TN 37203 (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Nashville, TN 37203 (Required)
Ability to Relocate:
- Nashville, TN 37203: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20
