What are the responsibilities and job description for the Employee Relations Specialist position at hrjobs?
It is the responsibility of the Employee/Labor Relations Specialist to provide advice and counsel to managers and employees in the resolution of employee-related conflicts, discipline and discharge. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
Responsibilities
- Process suspension pending investigation cases, including scheduling, conducting, and documenting due process meetings, interview witnesses, collect evidence, including statements, video surveillance, pictures, and any other documents relevant to the case.
- Report findings to management of the affected department and consult with management and Employee Relations Management on appropriate course of action.
- Investigate and evaluate cases of employee dissatisfaction or discipline.
- Interview employees and determine issues.
- Provide guidance and counsel to management on employee related problems which could result in oral or written discipline.
- Assist with the written disciplinary documentation to ensure consistency in policy application.
- Contact supervisors, review relevant policies and objectively document facts and opinions relevant to all cases.
- Provide and collect information for unemployment claims and hearings.
- Under direct supervision, coordinate matters of routine labor relations such as the application and processing of collective bargaining agreements; the processing of formal grievances; communications with labor unions relating to other disputes and questions that arise between unions and management; responses to union information requests; discipline of bargaining unit members; and compliance with applicable labor laws.
- Provide case information for employee grievances in compliance with the grievance procedure to management of the affected department and Employee Relations Management.
- Perform all duties as deemed necessary for the success of the department.
Qualifications
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Strong public speaking ability.
- Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills and meet targeted deadlines.
- Active listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
- Ability to work efficiently, independently and cohesively, consistently producing quality results.
- Proficiency in Microsoft Word, Excel, PowerPoint and Microsoft Outlook necessary.
- Must possess excellent conflict resolution skills.
- Minimum of two years’ experience in the employee relations / labor relations field required.
- Bachelor’s or related degree preferred.
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
