Drive Thru Sales Team Member - PT - Middlefield

Hartville Hardware is excited to announce the opening of our new store in Middlefield, Ohio, coming this summer! As we expand, we’re looking for dedicated individuals to join our team and be part of this exciting new chapter.

At Hartville Hardware, we believe that a happy, engaged team delivers exceptional customer service. Our commitment to treating each team member with fairness and respect fosters a positive work environment where everyone feels valued and supported.

Who We Are:

As a locally owned and operated company, we take pride in leading the markets we serve, driven by a team that consistently goes above and beyond for our customers. With 82 years of industry experience, Hartville Hardware has built a strong reputation for excellence. For over 52 years, we have provided a workplace where many of our team members have built lifelong careers, some serving for more than 40 years.

What We Offer:

Compensation Package:

• Competitive Salary: We offer a competitive base salary commensurate with your skills, experience, and the current market standards.
• Retirement Planning: 401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional Development: Opportunities for ongoing professional development
• Team Member Discounts: Exclusive discounts on our products/services, fostering a culture of appreciation for our valued team members.
• Wellness Programs: Participation in wellness programs designed to enhance your overall health and well-being.

Our Values and Expectations:

At Hartville Hardware, we seek individuals who thrive in a collaborative environment and embody our core values:

• We do whatever it takes – Committed to excellence and problem-solving.
• We give more than is expected – Going above and beyond for customers and teammates.
• We are long-term focused – Building careers and relationships that last.

If you’re passionate about customer service, enjoy working in a supportive team environment, and want to be part of something new and exciting, we invite you to join our Middlefield Hartville Hardware family!

Position Summary

As a Drive-Thru Lumber Sales Team Member at Hartville Hardware, you will play a key role in providing exceptional guest service to individuals purchasing lumber and building materials through our drive-thru service. This position involves assisting guests with product selection, processing orders, operating a forklift and ensuring a seamless and efficient experience for those utilizing our drive-thru lumber services.

Key Responsibilities

Customer Assistance:

• Greet guests promptly as they arrive at the drive-thru, providing a welcoming and helpful demeanor.
• Assist guests in selecting appropriate lumber and building materials based on their needs and project requirements.

Drive-Thru Operations

• Process guest orders efficiently and accurately, utilizing the point-of-sale system.
• Provide guests with detailed information on products, prices, and any applicable promotions.
• Work with other team members to retrieve and package customer orders, ensuring all products are in good condition and ready for pick-up.

Forklift Operations

• Safely operate a forklift to move, load, and organize inventory and materials in the drive-thru area.
• Perform routine safety checks and maintenance on the forklift as required.
• Follow all safety protocols and guidelines while operating equipment.

Load Handling

• Safely and efficiently load purchased materials onto customers' vehicles, ensuring secure and balanced loads.
• Provide guidance on securing loads to ensure safe transportation.

Guest Service Excellent

• Address guest inquiries and concerns with professionalism and a focus on resolution.
• Ensure a positive and memorable guest experience through excellent service.

Drive Thru Organization

• Maintain cleanliness and organization in the drive-thru area.
• Collaborate with the warehouse team to restock products and ensure inventory availability.

Safety Compliance

• Adhere to safety protocols and guidelines when handling materials and assisting customers.
• Report any safety hazards or incidents promptly.

Qualifications & Skills

• • Customer Service Experience: Previous experience in customer-facing roles is preferred, with a focus on delivering exceptional service.
  • Communication Skills: Strong verbal communication skills, with the ability to listen to and understand customer needs.
  • Attention to Detail: Ability to accurately process customer orders, payments, and product selections.
  • Organizational Skills: Ability to keep the drive-thru area organized and ensure smooth order fulfillment processes.
  • Physical Requirements: Ability to lift and handle heavy materials as needed
  • Team Player: Ability to work well in a team environment, assisting coworkers and communicating effectively to meet customer needs.
  • Technology Proficiency: Comfort with using point-of-sale systems and other technology to process orders and payments.

• Power Equipment Operation

• Must be a minimum of 18 years old

Availability

• Availability Requirements

• • Part Time:

    • Part-time, 25-28 hours on average
    • Able to adjust schedule as department needs arise
    • Must be willing to work Saturdays and evenings until 7pm
    • Store Hours are Monday-Friday 6am-7pm and Saturday 7am-5pm
    • Positions will start in June and August