Drive Thru Team Member - Part Time

Join the Hartville Hardware family, where we believe that a contented team provides exceptional customer service. Our commitment to treating individuals with fairness and compassion fosters a positive environment for our valued team members.

HRM Enterprises, Inc. encompasses the largest independent hardware store in the country, a renowned restaurant, an ever-thriving Marketplace, and a sought-after campus drawing guests from both near and far. As a locally owned and operated company, we take pride in leading the markets we serve, driven by a dedicated team that consistently exceeds our guests' expectations. We are dedicated to providing an outstanding workplace, encouraging professional growth and excellence among our team members.

Our Culture and Team Members:
With 82 years of industry experience, our family of businesses continues to thrive. Hartville Hardware, in operation for over 51 years, has earned a reputation as an excellent workplace. Many of our team members have chosen to make a career at the Hardware, with some exceeding 40 years of service. Rather than relying solely on our word, we invite you to speak with our team members directly to learn why they find Hartville Hardware such a gratifying place to work.

Compensation Package:

• Competitive Salary: We offer a competitive base salary commensurate with your skills, experience, and the current market standards.
• Benefits: Comprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your family.
• Paid Time Off: Generous paid time off (PTO) allowance, allowing you to maintain a healthy work-life balance.
• Retirement Planning: 401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional Development: Opportunities for ongoing professional development
• Team Member Discounts: Exclusive discounts on our products/services, fostering a culture of appreciation for our valued team members.
• Wellness Programs: Participation in wellness programs designed to enhance your overall health and well-being.

What We Expect:

We seek professionals who thrive in a collaborative environment of like-minded individuals. Our core values include:

• We do whatever it takes 
• We give more than is expected
• We are long-term focused

If you are a compassionate professional who cares deeply about solving guests' problems, we invite you to join our team at Hartville Hardware.

Job Title: Drive-Thru Sales Team Member

Job Summary:

As a Drive-Thru Lumber Sales Team Member at Hartville Hardware, you will play a key role in providing exceptional guest service to individuals purchasing lumber and building materials through our drive-thru service. This position involves assisting guests with product selection, processing orders, and ensuring a seamless and efficient experience for those utilizing our drive-thru lumber services.

Key Responsibilities:

1. Customer Assistance:
   • Greet guest promptly as they arrive at the drive-thru, providing a welcoming and helpful demeanor.
   • Assist guests in selecting appropriate lumber and building materials based on their needs and project requirements.
2. Order Processing:
   • Process guest orders efficiently and accurately, utilizing the point-of-sale system.
   • Provide guests with detailed information on products, prices, and any applicable promotions.
3. Lumber Knowledge:
   • Develop a strong understanding of lumber types, grades, and dimensions to offer informed advice to customers.
   • Stay updated on current inventory levels and be able to recommend alternatives if necessary.
4. Load Handling:
   • Safely and efficiently load purchased materials onto customers' vehicles, ensuring secure and balanced loads.
   • Provide guidance on securing loads to ensure safe transportation.
5. Guest Service Excellence:
   • Address guest inquiries and concerns with professionalism and a focus on resolution.
   • Ensure a positive and memorable guest experience through excellent service.
6. Drive-Thru Organization:
   • Maintain cleanliness and organization in the drive-thru area.
   • Collaborate with the warehouse team to restock products and ensure inventory availability.
7. Safety Compliance:
   • Adhere to safety protocols and guidelines when handling materials and assisting customers.
   • Report any safety hazards or incidents promptly.

Qualifications:

• High school diploma or equivalent.
• Previous experience in retail or building materials sales is advantageous.
• Strong customer service and communication skills.
• Basic math skills for order processing and invoicing.
• Ability to lift and handle heavy materials safely.
• Familiarity with lumber and building materials.
• Must be a minimum of 18 years of age to operate required power equipment.

Job Particulars:
Part time up to 28 hours per week
2-3 day shifts per week and Saturdays
Flexible schedule that allows for working additional hours as needed