Food Service Manager

About Us:

Sarah’s Grill inside Hartville Marketplace is a small, family-owned cafe that prides itself on delivering exceptional food, warm hospitality, and a welcoming atmosphere. We are passionate about creating a space where customers feel like family, and we are seeking a Food Service Supervisor to lead our team and maintain our high standards of quality and service.

Job Summary:

The Food Service Supervisor will oversee the day-to-day operations of Sarah’s Grill, ensuring smooth service, maintaining food quality, and fostering a positive environment for staff and customers. The ideal candidate will have strong leadership skills, a passion for food and hospitality, and the ability to manage all aspects of the cafe, from scheduling to inventory management.

Key Responsibilities:

        Team Leadership:

Train, and supervise staff, ensuring a collaborative and efficient work environment.

Schedule and manage shifts.

Provide support to team members to enhance performance. 

       Operations Management:

Oversee daily operations, ensuring seamless and efficient service.

Ensure compliance with health and safety regulations, including food handling standards.

Monitor and maintain cleanliness of the cafe and kitchen areas.

     Customer Experience:

Maintain a warm, friendly, and professional atmosphere for customers.

Address customer feedback and resolve issues promptly and effectively.

Promote customer loyalty through personalized interactions and attention to detail.

      Inventory and Cost Management:

Manage inventory levels to prevent shortages or excess waste.

Place orders with suppliers and maintain strong vendor relationships.

Monitor food costs and profitability, implementing strategies to minimize waste and control expenses.

     Marketing and Events:

Collaborate with ownership to plan and execute food promotions, and seasonal menus.

Contribute ideas to enhance the cafe’s visibility and reputation in the community.

Qualifications:

• Previous experience in food service management or a related role.
• Strong leadership and team-building skills.
• Excellent communication and problem-solving abilities.
• Knowledge of food safety and health regulations.
• Ability to manage inventory, control costs, and achieve profitability goals.
• Flexibility to work Saturdays and holidays as needed.
• Passion for creating a positive dining experience and fostering community relationships.

What We Offer:

• A supportive, family-oriented work environment.
• Competitive salary based on experience.
• Opportunities to contribute ideas and grow with the business.
• Discounts on food and beverages.