Kitchen and Bath Sales Support

Join the Hartville Hardware family, where we believe that a contented team provides exceptional customer service. Our commitment to treating individuals with fairness and compassion fosters a positive environment for our valued team members.

HRM Enterprises, Inc. encompasses the largest independent hardware store in the country, a renowned restaurant, an ever-thriving Marketplace, and a sought-after campus drawing guests from both near and far. As a locally owned and operated company, we take pride in leading the markets we serve, driven by a dedicated team that consistently exceeds our guests' expectations. We are dedicated to providing an outstanding workplace, encouraging professional growth and excellence among our team members.

Our Culture and Team Members:
With 82 years of industry experience, our family of businesses continues to thrive. Hartville Hardware, in operation for over 51 years, has earned a reputation as an excellent workplace. Many of our team members have chosen to make a career at the Hardware, with some exceeding 40 years of service. Rather than relying solely on our word, we invite you to speak with our team members directly to learn why they find Hartville Hardware such a gratifying place to work.

Compensation Package:

• Competitive Salary: We offer a competitive base salary commensurate with your skills, experience, and the current market standards.
• Benefits: Comprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your family.
• Paid Time Off: Generous paid time off (PTO) allowance, allowing you to maintain a healthy work-life balance.
• Retirement Planning: 401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional Development: Opportunities for ongoing professional development
• Team Member Discounts: Exclusive discounts on our products/services, fostering a culture of appreciation for our valued team members.
• Wellness Programs: Participation in wellness programs designed to enhance your overall health and well-being.

What We Expect:

We seek professionals who thrive in a collaborative environment of like-minded individuals. Our core values include:

• We do whatever it takes 
• We give more than is expected
• We are long-term focused

If you are a compassionate professional who cares deeply about solving guests' problems, we invite you to join our team at Hartville Hardware.

Position Summary

Hartville Hardware is seeking an organized and customer-focused Kitchen and Bath Sales Support Team Member to support our Kitchen and Bath Designers throughout the sales process. This role ensures a seamless experience for customers by providing behind-the-scenes support, assisting with administrative tasks, coordinating product selections, and facilitating the delivery of outstanding customer service. The ideal candidate is detail-oriented, proactive, and eager to learn about kitchen and bath design in a retail setting.

In the sales support role, you are tasked with setting up the environment and process for our designers.  This involves everything up to the point of sale.  As a Kitchen and Bath Sales Support team member, your motivation should be to see the department sales grow and our designers thrive. The best way to ensure this is to be in control of and managing the process up to the point of sale.  It is your job to set the expectation with the customer.  

This includes but is not limited to maintaining a well-kept showroom with current prices displayed, warmly greeting every customer that enters the showroom, asking the appropriate questions to determine the nature of their visit, and then guiding them through the sales process which should ultimately lead them to speaking with a designer to place an order.  You can help facilitate a clean handoff to the designer by letting the customer know upfront that one of our knowledgeable designers will actually place their order. 

You are welcome to and we encourage selling any stock items that a customer wants if a designer is unavailable.  If the conversation turns from stock items into a special order then we would want to gather as much information as possible and hand it off to either the designer on the floor, the designer on call, or as a lead on the appropriate lead sheet. 

We encourage team members to take ownership of sales involving in-stock or small special-order items, ensuring customers receive prompt and personalized service. For larger, more complex projects, team members are expected to recognize when to collaborate with or hand off the sale to a Kitchen and Bath Designer to ensure the customer's needs are fully met. This approach empowers you to deliver exceptional customer service while fostering teamwork on comprehensive project sales.

Key Responsibilities

Sales Process Support

• Assist Kitchen and Bath Designers in taking leads in person, over the internet or over the phone and also maintaining order brochures and stickers.
• Coordinate and manage customer appointments, ensuring designers have all necessary materials and information.
• Provide support by managing product samples with customers by maintaining the sample check-out book, and ordering new samples as needed.
• Ensure customer inquiries are addressed promptly and follow up on any outstanding questions or requests.

Administrative Tasks

• Enter and process customer orders in the POS system accurately, including detailed information on product specifications and timelines.
• Maintain and update customer records, project files, and sales documents.
• Coordinate with suppliers and vendors to confirm product availability, pricing, and delivery schedules.
• Track and communicate order statuses to both customers and the design team.
• Answer phones, replenish office supplies as needed, Update and make copies of the in-stock vanity & kitchen cabinets, Idea House sheets, lead sheets, & all other handouts 

Product Coordination and Showroom Maintenance

• Assist customers with product selections of in stock product
• Maintain an organized and visually appealing kitchen and bath showroom by updating displays, stocking product samples, and ensuring cleanliness.
• Keep up-to-date with product knowledge, including features, benefits, and current trends, to support the design team effectively.
• Monitor inventory levels for kitchen and bath samples and coordinate replenishments as needed.

Customer Experience

• Provide a welcoming and professional atmosphere in the showroom, ensuring a positive customer experience.
• Act as a point of contact for customers when the designer is unavailable, addressing basic questions and providing updates on their project.
• Work collaboratively with other store departments to resolve any customer concerns related to their kitchen and bath projects.

Team Collaboration

• Partner with Kitchen and Bath Designers to streamline the sales process and deliver exceptional customer satisfaction.
• Participate in team meetings, training sessions, and product demonstrations to improve knowledge and support capabilities.
• Support the sales team during promotional events, seasonal sales, or special projects as required.

Qualifications

• Education:
• • High school diploma or equivalent required.
  • Additional education or training in interior design, architecture, or related fields is a plus.
• Experience:
• • Previous experience in retail, customer service, or administrative roles preferred.
  • Familiarity with kitchen and bath products or home improvement projects is highly desirable.
• Skills:
• • Strong organizational and time management skills, with the ability to handle multiple priorities simultaneously.
  • Excellent communication and interpersonal skills to support both the design team and customers.
  • Proficiency in using POS systems, basic office software (e.g., Word, Excel), and project management tools.
  • Basic knowledge of design principles and interest in learning about kitchen and bath design.
  • Attention to detail and a commitment to accuracy in order entry and project coordination.
• Physical Requirements:
• • Ability to stand, walk, and move for extended periods during shifts.
  • Ability to lift and carry up to 40 pounds, including product samples and materials.